How To Fix SO798 - Detailed display of this address is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 798

• Message text: Detailed display of this address is not possible

What causes this issue?

The new recipient address refers to another system or client.

System Response

It is therefore not possible to display this address.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO798 - Detailed display of this address is not possible ?

  The SAP error message SO798, which states "Detailed display of this address is not possible," typically occurs when there is an issue with accessing or displaying address details in the SAP system. This can happen for various reasons, including:
  Causes:
  
  Missing Address Data: The address data may not be fully maintained or is incomplete in the system.
  Authorization Issues: The user may not have the necessary authorizations to view the detailed address information.
  Data Corruption: There may be corruption in the address data or related tables.
  System Configuration: The system may not be configured correctly to display certain address types or formats.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Address Data: Verify that the address data is complete and correctly maintained in the relevant master data records (e.g., customer, vendor, or employee records).
  Review Authorizations: Ensure that the user has the necessary authorizations to access and view address details. This can be checked in the user roles and profiles.
  Data Consistency Check: Run consistency checks on the relevant tables to identify and correct any data corruption issues.
  Configuration Review: Check the configuration settings related to address management in the SAP system to ensure they are set up correctly.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant tables for address data.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to address management and error handling for further insights.
  
  If the problem continues after trying the above solutions, it may be beneficial to consult with SAP support or your internal SAP team for more in-depth troubleshooting.