How To Fix SO769 - LDAP service operation failed or was rejected

SO769 - Overview

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 769

• Message text: LDAP service operation failed or was rejected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO769 - LDAP service operation failed or was rejected ?

  The SAP error message SO769, which states "LDAP service operation failed or was rejected," typically indicates an issue with the connection or communication between SAP and the LDAP (Lightweight Directory Access Protocol) server. This error can arise due to various reasons, including configuration issues, network problems, or authentication failures.
  Causes:
  
  
  Configuration Issues: Incorrect settings in the SAP system for the LDAP connection, such as the wrong LDAP server address, port, or base DN (Distinguished Name).
  Authentication Problems: The credentials used to connect to the LDAP server may be incorrect or the user may not have the necessary permissions.
  Network Issues: Firewalls or network configurations may be blocking the connection to the LDAP server.
  LDAP Server Issues: The LDAP server itself may be down, misconfigured, or experiencing performance issues.
  SSL/TLS Issues: If the connection is secured using SSL/TLS, there may be issues with certificates or encryption settings.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the LDAP connection settings in the SAP system (transaction