How To Fix SO767 - Invalid entry name was specified for LDAP service

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 767

• Message text: Invalid entry name was specified for LDAP service

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO767 - Invalid entry name was specified for LDAP service ?

  The SAP error message SO767 indicates that there is an issue with the configuration of the LDAP (Lightweight Directory Access Protocol) service in your SAP system. This error typically arises when the entry name specified for the LDAP service is invalid or not recognized by the system.
  Cause:
  
  Invalid Entry Name: The entry name specified in the LDAP configuration does not match any existing entries in the LDAP directory.
  Configuration Issues: There may be misconfigurations in the LDAP settings within the SAP system.
  Network Issues: Connectivity problems between the SAP system and the LDAP server can also lead to this error.
  Authorization Issues: The user credentials used to connect to the LDAP server may not have the necessary permissions to access the specified entry.
  
  Solution:
  
  Check Entry Name: Verify that the entry name specified in the LDAP configuration is correct. Ensure that it matches the naming conventions and structure used in your LDAP directory.
  Review LDAP Configuration:
  
  Go to transaction code SO21 in SAP to check the LDAP settings.
  Ensure that the LDAP server details, including the host, port, and base DN (Distinguished Name), are correctly configured.
  
  
  Test Connectivity: Use tools like ldapsearch or similar to test the connection to the LDAP server from the SAP system. Ensure that the SAP server can reach the LDAP server over the network.
  Check User Credentials: Ensure that the user credentials used for the LDAP connection are correct and have the necessary permissions to access the specified entry.
  Review Logs: Check the SAP system logs (transaction code SM21) and the LDAP server logs for any additional error messages that might provide more context about the issue.
  Consult Documentation: Refer to the SAP documentation for LDAP integration to ensure that all steps have been followed correctly.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  LDAP Documentation: Review the documentation for your specific LDAP server (e.g., Active Directory, OpenLDAP) for configuration details and troubleshooting tips.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  By following these steps, you should be able to identify and resolve the cause of the SO767 error in your SAP system.