How To Fix SO699 - Recipient type & cannot be entered on send screen

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 699

• Message text: Recipient type & cannot be entered on send screen

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO699 - Recipient type & cannot be entered on send screen ?

  The SAP error message SO699, which states "Recipient type & cannot be entered on send screen," typically occurs when there is an issue with the recipient type specified in the context of sending documents or messages through SAP. This error is often encountered in transaction codes related to sending emails, faxes, or other forms of communication.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Invalid Recipient Type: The recipient type specified does not match the expected types that the system can handle. For example, if the system expects a specific type (like 'U' for user, 'E' for email, etc.) and a different type is provided, this error will occur.
  Configuration Issues: There may be configuration issues in the SAP system regarding the communication methods or the recipient types that are allowed.
  Missing Authorizations: The user may not have the necessary authorizations to send messages to the specified recipient type.
  Incorrect Settings in User Profile: The user profile may not be set up correctly to handle the specified recipient type.
  
  Solution:
  To resolve the SO699 error, you can take the following steps:
  
  
  Check Recipient Type: Ensure that the recipient type you are trying to enter is valid. Common recipient types include:
  
  'U' for User
  'E' for Email
  'F' for Fax
  'T' for Telephone
  Make sure you are using the correct type for your scenario.
  
  
  
  Review Configuration: Check the configuration settings in the SAP system related to communication methods. This can be done by:
  
  Navigating to the relevant configuration settings in SPRO (SAP Project Reference Object).
  Ensuring that the recipient types are correctly defined and enabled.
  
  
  
  User Authorizations: Verify that the user has the necessary authorizations to send messages to the specified recipient type. This can be checked in the user roles and profiles.
  
  
  User Profile Settings: Check the user profile settings to ensure that they are correctly configured to handle the recipient type. This can include checking the email address or other contact information.
  
  
  Consult Documentation: If the issue persists, consult SAP documentation or support resources for more specific guidance related to your version of SAP and the context in which the error occurs.
  
  
  Contact SAP Support: If you are unable to resolve the issue with the above steps, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: The error may occur in various transaction codes related to sending documents, such as SO10 (Text Management), SOST (Send Requests), or others.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: SAP Community forums can be a valuable resource for finding similar issues faced by other users and the solutions they found.
  
  By following these steps, you should be able to identify and resolve the cause of the SO699 error in your SAP system.