How To Fix SO697 - Objects of type & cannot receive documents

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 697

• Message text: Objects of type & cannot receive documents

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO697 - Objects of type & cannot receive documents ?

  The SAP error message SO697 indicates that the system is unable to send documents to a specific object type. This typically occurs when the object type in question is not configured to receive documents or when there are restrictions in place that prevent document delivery.
  Cause:
  
  Object Type Configuration: The object type specified in the error message is not set up to receive documents. This could be due to missing configuration in the SAP system.
  Authorization Issues: The user or the object may not have the necessary authorizations to send or receive documents.
  Document Type Restrictions: Certain document types may be restricted from being sent to specific object types.
  System Settings: There may be system-wide settings that prevent the sending of documents to certain object types.
  
  Solution:
  
  
  Check Object Type Configuration:
  
  Go to the relevant configuration settings in SAP (transaction codes like SO10, SCOT, or others depending on the object type).
  Ensure that the object type is correctly configured to receive documents.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to send documents to the specified object type.
  Use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  Document Type Settings:
  
  Verify the settings for the document type being sent. Ensure that it is allowed to be sent to the specified object type.
  Check transaction codes related to document management or workflow settings.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  System Settings:
  
  Review any system-wide settings that may restrict document delivery to certain object types. This may involve checking with your SAP Basis team.
  
  
  
  Testing:
  
  After making the necessary changes, perform tests to ensure that documents can now be sent to the specified object type without errors.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to document management, such as SO10 (Text Management), SCOT (SAPconnect), and others that may be relevant to your specific scenario.
  SAP Documentation: Refer to SAP Help documentation for detailed information on document management and object types.
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.