How To Fix SO698 - Sending to & is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 698

• Message text: Sending to & is not active

What causes this issue?

You have tried to send a document to &V1&. Sending to &V1& is not yet
activated in your system.

System Response

You cannot send to &V1&.

How to fix this error?

Contact your SAPoffice administrator. The administrator must activate
sending to &V1& in the office settings.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO698 - Sending to & is not active ?

  The SAP error message SO698 ("Sending to & is not active") typically occurs when there is an issue with the configuration of the SAP system's communication settings, particularly when trying to send emails or messages to a recipient. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Inactive Recipient: The recipient's email address or user ID may not be active in the system.
  Mail Configuration Issues: The SAP system may not be properly configured to send emails, or the SMTP settings may be incorrect.
  User Status: The user may be locked or inactive in the SAP system.
  Missing Authorization: The user may not have the necessary authorizations to send messages or emails.
  System Settings: The system settings for the communication method (like SMTP) may not be correctly set up.
  
  Solutions:
  
  
  Check Recipient Status:
  
  Verify that the recipient's email address or user ID is active and correctly configured in the SAP system.
  Use transaction code SU01 to check the user status.
  
  
  
  Review SMTP Configuration:
  
  Ensure that the SMTP settings are correctly configured in transaction code SCOT.
  Check if the SMTP node is active and properly set up to send emails.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. You can check this in transaction code SU53 after attempting to send the email.
  
  
  
  Check Communication Method:
  
  Ensure that the communication method for the user is set to email. This can be checked in the user profile.
  
  
  
  Test Email Sending:
  
  Use transaction code SOST to check the status of sent emails and see if there are any errors logged.
  You can also perform a test email sending using transaction code SOST to see if the system can send emails successfully.
  
  
  
  System Logs:
  
  Check the system logs for any additional error messages that might provide more context about the issue. Use transaction code SM21 to view the system log.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  SOST: Send Requests
  SM21: System Log
  SU53: Authorization Check
  
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring SAPconnect and troubleshooting email sending issues.
  
  
  If the issue persists after checking these areas, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.