How To Fix SO698 - Sending to & is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 698

• Message text: Sending to & is not active

What causes this issue?

You have tried to send a document to &V1&. Sending to &V1& is not yet
activated in your system.

System Response

You cannot send to &V1&.

How to fix this error?

Contact your SAPoffice administrator. The administrator must activate
sending to &V1& in the office settings.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO698 - Sending to & is not active ?

  The SAP error message SO698 ("Sending to & is not active") typically occurs when there is an issue with the configuration of the SAP system's communication settings, particularly when trying to send emails or messages to a recipient. Here’s a breakdown of the cause, potential solutions, and related information:
  
  Cause:
  
  Inactive Recipient: The recipient's email address or user ID may not be active in the system.
  Mail 
  Configuration Issues: The SAP system may not be properly configured to send emails, or the SMTP settings may be incorrect.
  User Status: The user may be locked or inactive in the SAP system.
  Missing Authorization: The user may not have the necessary authorizations to send messages or emails.
  System Settings: The system settings for the communication method (like SMTP) may not be correctly set up.
  
  Solutions:
  
  
  Check Recipient Status:
  
  Verify that the recipient's email address or user ID is active and correctly configured in the SAP system.
  Use transaction code SU01 to check