How To Fix SO694 - Problems during backgr. processing of send operation: & with SY-subrc &

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 694

• Message text: Problems during backgr. processing of send operation: & with SY-subrc &

What causes this issue?

Problems occurred when starting the send process as background job.

System Response

The background job could not be started.

How to fix this error?

Contact your system administrator. Try repeating the send process.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO694 - Problems during backgr. processing of send operation: & with SY-subrc & ?

  The SAP error message SO694 indicates that there was a problem during the background processing of a send operation, typically related to the SAPconnect (SAPoffice) functionality. This error can occur in various scenarios, such as when sending emails, faxes, or other forms of communication from the SAP system.
  Cause:
  The error message SO694 can be caused by several factors, including:
  
  Configuration Issues: Incorrect settings in the SAPconnect configuration (transaction SCOT) can lead to failures in sending messages.
  Network Problems: Issues with the network connection or mail server can prevent messages from being sent.
  Authorization Issues: The user or background job may not have the necessary authorizations to perform the send operation.
  System Errors: Internal errors or inconsistencies in the SAP system can also lead to this error.
  Message Format Issues: Problems with the format of the message being sent (e.g., invalid email addresses, unsupported formats) can cause failures.
  
  Solution:
  To resolve the SO694 error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to transaction SCOT and verify the settings for the communication method you are using (e.g., SMTP for emails).
  Ensure that the mail server settings are correct and that the server is reachable.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages related to the send operation.
  Look for any specific error codes or messages that can provide more context.
  
  
  
  Test Connectivity:
  
  Use transaction SOST to check the status of sent messages and see if there are any messages stuck in the queue.
  Test the connection to the mail server using the appropriate tools or commands.
  
  
  
  Check Authorizations:
  
  Ensure that the user or background job has the necessary authorizations to send messages. This may involve checking roles and profiles.
  
  
  
  Review Message Content:
  
  If applicable, check the content of the message being sent for any formatting issues or invalid addresses.
  
  
  
  Retry the Operation:
  
  After addressing any identified issues, retry the send operation to see if the error persists.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect configuration.
  SOST: Display SAPconnect send requests.
  SLG1: Application log display.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to the SO694 error.
  
  
  Documentation: Review SAP documentation on SAPconnect and background processing for additional insights and troubleshooting steps.
  
  
  If the issue persists after following these steps, it may be necessary to involve your SAP Basis team or consult SAP support for further assistance.