How To Fix SO692 - Document deleted from queue

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 692

• Message text: Document deleted from queue

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO692 - Document deleted from queue ?

  The SAP error message SO692, which states "Document deleted from queue," typically occurs in the context of SAP's workflow or document management systems. This error indicates that a document that was expected to be processed or accessed has been deleted from the queue, which can disrupt workflows or processes that rely on that document.
  Causes:
  
  Manual Deletion: The document may have been manually deleted by a user or an administrator.
  Workflow Termination: The workflow that was processing the document may have been terminated or canceled, leading to the document being removed from the queue.
  System Cleanup: Automated processes or background jobs that clean up old or obsolete documents may have removed the document.
  Configuration Issues: Incorrect configuration settings in the document management or workflow system may lead to unexpected deletions.
  Database Issues: Corruption or issues in the database could lead to documents being improperly flagged as deleted.
  
  Solutions:
  
  Check Document Status: Verify the status of the document in the system. If it was deleted, check if it can be restored from a backup or if it can be recreated.
  Review Workflow Logs: Look into the workflow logs to understand why the document was deleted. This may provide insights into whether it was a manual action or an automated process.
  Consult with Users: Talk to users who may have interacted with the document to see if they have any information about its deletion.
  System Configuration Review: Review the configuration settings related to document management and workflows to ensure they are set up correctly.
  Database Integrity Check: Perform a database integrity check to ensure there are no underlying issues causing documents to be improperly deleted.
  Recreate the Document: If the document is critical and cannot be restored, consider recreating it if possible.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) or SOST (Send Requests) to monitor and manage workflows and document queues.
  User Permissions: Ensure that users have the appropriate permissions to access and manage documents in the system to prevent unauthorized deletions.
  Documentation: Review SAP documentation related to document management and workflows for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.