How To Fix SO654 - Document <&> could not be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 654

• Message text: Document <&> could not be sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO654 - Document <&> could not be sent ?

  The SAP error message SO654, which states "Document <&> could not be sent," typically occurs when there is an issue with sending documents via SAP's communication methods, such as email or fax. This error can arise due to various reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  Incorrect Configuration: The output type or communication method may not be configured correctly in the system.
  Missing or Incorrect Recipient Information: The recipient's email address or fax number may be missing or incorrectly formatted.
  Document Not Generated: The document you are trying to send may not have been generated successfully.
  Authorization Issues: The user may not have the necessary authorizations to send documents.
  SMTP Configuration Issues: If sending via email, there may be issues with the SMTP configuration in the SAP system.
  Network Issues: There may be network connectivity issues preventing the document from being sent.
  Document Size Limitations: The document may exceed size limits set by the email server.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify that the output type and communication method are correctly configured in the relevant transaction (e.g., NACE for output types).
  Ensure that the output device settings are correct.
  
  
  
  Validate Recipient Information:
  
  Check that the recipient's email address or fax number is correctly entered in the master data or document.
  
  
  
  Document Generation:
  
  Ensure that the document has been generated successfully before attempting to send it. Check for any errors in the document creation process.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to send documents. This can be checked in the user roles and profiles.
  
  
  
  SMTP Configuration:
  
  If sending via email, check the SMTP settings in transaction SCOT. Ensure that the SMTP server is correctly configured and reachable.
  
  
  
  Network Connectivity:
  
  Check for any network issues that may be preventing the document from being sent. This may involve checking firewalls, VPNs, or other network configurations.
  
  
  
  Document Size:
  
  If the document is too large, consider reducing its size or checking with the email server administrator for size limits.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  NACE (Output Types Configuration)
  SCOT (SMTP Configuration)
  SOST (Send Requests Overview)
  
  
  
  Logs and Traces: 
  
  Check the SOST transaction for any logs related to the sending process. This can provide more detailed error messages or status information.
  
  
  
  SAP Notes: 
  
  Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to SO654.
  
  
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.