How To Fix SO620 - ******************* Communications Interface ****************************

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 620

• Message text: ******************* Communications Interface ****************************

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO620 - ******************* Communications Interface **************************** ?

  The SAP error message SO620 typically indicates a problem with the communications interface, often related to issues with the SAPconnect configuration or the underlying network settings. This error can occur in various scenarios, such as when sending emails, faxes, or other forms of communication through SAP.
  Causes of SO620 Error
  
  
  Incorrect Configuration: The SAPconnect settings may not be configured correctly. This includes settings for SMTP servers, ports, or other communication parameters.
  
  
  Network Issues: There may be network connectivity problems preventing SAP from reaching the external communication server (e.g., SMTP server for emails).
  
  
  Authorization Issues: The user or system may not have the necessary authorizations to send messages through the configured communication interface.
  
  
  Service Availability: The external service (like an email server) may be down or not reachable.
  
  
  Firewall or Security Settings: Firewalls or security settings may be blocking the communication between SAP and the external service.
  
  
  Solutions to SO620 Error
  
  
  Check Configuration:
  
  Go to transaction code SCOT (SAPconnect) and verify the configuration settings for the communication method you are using (e.g., SMTP for emails).
  Ensure that the SMTP server address, port, and other parameters are correctly set.
  
  
  
  Test Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the SMTP server or other external services.
  Ensure that the network settings are correct and that there are no issues with DNS resolution.
  
  
  
  Review Authorizations:
  
  Check if the user or system has the necessary authorizations to send messages. This may involve reviewing roles and permissions in the SAP system.
  
  
  
  Check External Service:
  
  Verify that the external service (like the email server) is operational. You may need to contact your IT department or the service provider.
  
  
  
  Firewall Settings:
  
  Ensure that any firewalls or security settings are configured to allow traffic between the SAP system and the external communication service.
  
  
  
  Review Logs:
  
  Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  
  
  
  Related Information
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to the SO620 error. SAP Notes often provide patches or configuration tips.
  Documentation: Review the official SAP documentation for SAPconnect and the specific communication method you are using for additional troubleshooting steps.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.