How To Fix SO619 - Error when sending

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 619

• Message text: Error when sending

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO619 - Error when sending ?

  The SAP error message SO619 typically indicates an issue related to sending emails or messages through the SAP system. This error can occur for various reasons, and understanding the cause is essential for finding a solution. Here are some common causes, potential solutions, and related information for the SO619 error:
  Causes:
  
  Incorrect Email Configuration: The SMTP settings in the SAP system may not be configured correctly.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  Email Address Issues: The recipient's email address may be invalid or incorrectly formatted.
  Authorization Issues: The user may not have the necessary authorizations to send emails.
  Mail Server Issues: The mail server may be down or experiencing issues.
  Attachment Size: If the email includes attachments, they may exceed the size limit set by the mail server.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT in SAP.
  Verify the SMTP settings, including the mail server address, port, and authentication details.
  Ensure that the settings are correct and that the mail server is reachable.
  
  
  
  Test Network Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the mail server.
  Ensure that there are no firewall rules blocking the connection.
  
  
  
  Validate Email Addresses:
  
  Check the recipient's email address for typos or formatting errors.
  Ensure that the email address is valid and active.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails.
  Review the user's roles and permissions in the SAP system.
  
  
  
  Check Mail Server Status:
  
  Contact your IT department or mail server administrator to verify that the mail server is operational.
  Look for any logs or error messages on the mail server that might indicate issues.
  
  
  
  Review Attachment Size:
  
  If the email includes attachments, check the size of the attachments.
  If they exceed the limit set by the mail server, consider reducing the size or splitting the attachments into multiple emails.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to SO619 for any specific patches or updates that may address the issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SCOT (for configuring SMTP), SOST (to view sent emails), and SICF (to check HTTP services).
  Logs: Review the application logs (transaction SLG1) for more detailed error messages that may provide additional context for the SO619 error.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.