How To Fix SO472 - Event for status code XS &1 suppressed

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 472

• Message text: Event for status code XS &1 suppressed

What causes this issue?

To optimize performance, only the final status is reported for each
event. This is status is, however, only an intermediate status.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO472 - Event for status code XS &1 suppressed ?

  The SAP error message SO472, which states "Event for status code XS &1 suppressed," typically relates to issues with the SAPconnect (SAPoffice) configuration or the handling of events in the SAP system. This message indicates that an event related to a specific status code (denoted by &1) has been suppressed, meaning that the system is not processing or sending notifications for that event.
  Cause:
  
  Configuration Issues: The event suppression can occur due to incorrect configuration settings in SAPconnect or the event handling settings.
  Status Code Handling: The specific status code may not be properly defined or handled in the system, leading to the suppression of events.
  System Settings: Certain system settings or parameters may be set to suppress notifications for specific events or status codes.
  User Authorizations: Lack of proper authorizations for the user or the system to process or send notifications related to the event.
  
  Solution:
  
  
  Check Configuration: Review the configuration settings for SAPconnect and ensure that the event handling for the specific status code is correctly set up.
  
  Transaction Code: SCOT (SAPconnect Administration)
  Ensure that the relevant communication methods are active and properly configured.
  
  
  
  Review Status Code Definitions: Check the definitions and handling of the specific status code in the system. Ensure that it is correctly defined and that there are no issues with its processing.
  
  
  Adjust System Settings: If there are system parameters that control event suppression, review and adjust them as necessary. This may involve checking the relevant customizing settings.
  
  
  Check User Authorizations: Ensure that the user or the system has the necessary authorizations to process and send notifications for the event. This may involve checking roles and authorizations in the user profile.
  
  
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error message or provide additional guidance on resolving it. You can search for notes in the SAP Support Portal.
  
  
  Testing: After making changes, test the event handling to ensure that notifications are being processed correctly and that the error message no longer appears.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for SAPconnect and event handling for more detailed information on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SCOT, SOST (to check the status of sent messages), and SICF (to manage HTTP services) for troubleshooting.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.