How To Fix SO465 - Link still exists to LDAP service

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 465

• Message text: Link still exists to LDAP service

What causes this issue?

The RFC - LDAP interface still has a link to an LDAP directory.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The existing link can be closed using the menu option 'Log off'. Then a
new link can be opened using 'Log on', for example to another LDAP
directory.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO465 - Link still exists to LDAP service ?

  The SAP error message SO465 ("Link still exists to LDAP service") typically occurs when there is an issue with the connection between the SAP system and the LDAP (Lightweight Directory Access Protocol) service. This error can arise in various scenarios, such as during user authentication or when trying to access user data stored in an LDAP directory.
  Causes:
  
  Active Connections: The error may indicate that there are still active connections to the LDAP service that have not been properly closed or terminated.
  Configuration Issues: Incorrect configuration settings in the SAP system or the LDAP service can lead to connection problems.
  Network Issues: Network connectivity problems between the SAP system and the LDAP server can cause this error.
  LDAP Server Issues: The LDAP server itself may be experiencing issues, such as being down or misconfigured.
  Timeouts: If the connection to the LDAP service times out, it may not be released properly, leading to this error.
  
  Solutions:
  
  Check Active Connections: Use transaction code SO12 in SAP to check for active connections to the LDAP service. If there are lingering connections, they may need to be terminated.
  Review Configuration: Verify the configuration settings for the LDAP connection in the SAP system. Ensure that the LDAP server details, ports, and authentication methods are correctly set up.
  Network Troubleshooting: Check the network connectivity between the SAP system and the LDAP server. Ensure that firewalls or network policies are not blocking the connection.
  Restart Services: If possible, restart the LDAP service or the SAP system to clear any stale connections.
  Check LDAP Server Logs: Review the logs on the LDAP server for any errors or warnings that might indicate issues with the service.
  Update SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates that could resolve the issue.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on configuring LDAP connections and troubleshooting related issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages for better diagnosis.
  
  By following these steps, you should be able to identify the cause of the SO465 error and implement a solution to resolve it.