How To Fix SO464 - Select entry from LDAP service

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 464

• Message text: Select entry from LDAP service

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO464 - Select entry from LDAP service ?

  The SAP error message SO464, which states "Select entry from LDAP service," typically occurs when there is an issue with the connection or configuration of the LDAP (Lightweight Directory Access Protocol) service in the SAP system. This error can arise in various scenarios, such as when trying to access user data or when performing authentication against an LDAP directory.
  Causes:
  
  Incorrect LDAP Configuration: The LDAP server settings in the SAP system may be incorrect, including the server address, port, or authentication method.
  Network Issues: There may be network connectivity problems between the SAP system and the LDAP server.
  LDAP Server Unavailability: The LDAP server might be down or not reachable due to maintenance or other issues.
  Insufficient Permissions: The user account used to connect to the LDAP server may not have the necessary permissions to read the required entries.
  LDAP Schema Issues: The schema used in the LDAP directory may not match what the SAP system expects, leading to issues in retrieving data.
  
  Solutions:
  
  
  Check LDAP Configuration:
  
  Go to transaction SO20 in SAP to check the LDAP settings.
  Verify the LDAP server address, port, and any authentication credentials.
  Ensure that the LDAP server is configured correctly in the SAP system.
  
  
  
  Test Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the LDAP server on the specified port.
  If there are network issues, work with your network team to resolve them.
  
  
  
  Check LDAP Server Status:
  
  Ensure that the LDAP server is up and running. You may need to contact your LDAP administrator to confirm this.
  
  
  
  Review User Permissions:
  
  Verify that the user account used for the LDAP connection has the necessary permissions to access the required entries in the LDAP directory.
  
  
  
  Check LDAP Schema:
  
  Ensure that the LDAP schema is compatible with what the SAP system expects. You may need to adjust the configuration or the schema in the LDAP directory.
  
  
  
  Review SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for LDAP integration for detailed configuration steps and best practices.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Logs and Traces: Check the SAP system logs (transaction SM21) and the LDAP trace logs for more detailed error messages that can provide additional context for troubleshooting.
  
  By following these steps, you should be able to identify and resolve the issue causing the SO464 error in your SAP system.