How To Fix SO372 - Search and scroll not possible simultaneously

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 372

• Message text: Search and scroll not possible simultaneously

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO372 - Search and scroll not possible simultaneously ?

  The SAP error message SO372, which states "Search and scroll not possible simultaneously," typically occurs when a user attempts to perform a search operation while simultaneously scrolling through a list of results in a SAP application. This is a common issue in SAP GUI environments where the system does not allow both actions to be performed at the same time due to performance and data integrity reasons.
  Cause:
  The error is triggered when:
  
  The user tries to execute a search (e.g., using a search function or filter) while the system is still processing a scroll action (e.g., navigating through a list of records).
  The application is designed to prevent simultaneous operations that could lead to inconsistent data retrieval or performance issues.
  
  Solution:
  To resolve the SO372 error, you can follow these steps:
  
  
  Complete One Action at a Time: Ensure that you finish either the search or the scroll action before initiating the other. For example, if you are scrolling through a list, wait until the scrolling is complete before trying to search.
  
  
  Refresh the Screen: If you encounter this error, try refreshing the screen or navigating away from the current view and then returning. This can sometimes reset the state of the application.
  
  
  Check for System Updates: Ensure that your SAP GUI and any related components are up to date. Sometimes, bugs or issues in older versions can lead to unexpected behavior.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant notes or patches that may address this specific error. SAP frequently updates its software to fix known issues.
  
  
  User Training: If this error occurs frequently among users, consider providing training or documentation on the proper use of search and scroll functions within the application.
  
  
  Contact SAP Support: If the issue persists and significantly impacts your workflow, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  SAP GUI Version: Ensure you are using a compatible version of SAP GUI, as different versions may handle search and scroll functionalities differently.
  Performance Considerations: In environments with large datasets, performance can be affected by simultaneous operations. It's advisable to optimize queries and data retrieval methods.
  User Permissions: Sometimes, user roles and permissions can affect the ability to perform certain actions. Ensure that the user has the necessary permissions to execute searches and view data.
  
  By following these guidelines, you should be able to mitigate the occurrence of the SO372 error and improve your experience with SAP applications.