How To Fix SO297 - The authorization for maximum recipient number is incorrectly maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 297

• Message text: The authorization for maximum recipient number is incorrectly maintained

What causes this issue?

The administrator has incorrectly maintained the authorization to send
to this number of recipients. For example, the range may have been
specified, but the numbers entered right-aligned or instead of a range,
only one number may have been entered.

System Response

At the time of sending the authorization is not recognized.

How to fix this error?

Notify your administrator, who must maintain the fields as in their F1
help.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO297 - The authorization for maximum recipient number is incorrectly maintained ?

  The SAP error message SO297 indicates that there is an issue with the authorization settings related to the maximum number of recipients for a particular action, such as sending emails or notifications. This error typically arises when the number of recipients exceeds the limit set in the authorization profile for the user or role attempting to perform the action.
  Cause:
  
  Authorization Profile Limitations: The user’s authorization profile may have a limit on the maximum number of recipients that can be specified for certain actions (like sending emails).
  Configuration Settings: The system configuration may have a predefined limit for the maximum number of recipients that can be processed in a single action.
  Role Assignment: The user may not have the necessary roles or permissions assigned to allow for a higher number of recipients.
  
  Solution:
  
  
  Check User Authorizations:
  
  Go to transaction code SU53 immediately after the error occurs to see the authorization check that failed.
  Review the user’s roles and authorizations to ensure they have the necessary permissions.
  
  
  
  Adjust Maximum Recipient Limit:
  
  If you have the necessary administrative rights, you can adjust the maximum recipient limit in the authorization object. This is typically done in transaction PFCG (Profile Generator).
  Look for the authorization object S_SOST (for SAPconnect) and check the settings related to the maximum number of recipients.
  
  
  
  Consult with Basis Team:
  
  If you do not have the necessary permissions to change the settings, consult with your SAP Basis or security team. They can help adjust the authorization settings or provide guidance on how to proceed.
  
  
  
  Review Configuration:
  
  Check the configuration settings in transaction SCOT (SAPconnect) to see if there are any limits set for the number of recipients.
  
  
  
  Testing:
  
  After making changes, test the action again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with relevant authorization objects like S_SOST and S_USER_AUTH that control access to sending messages and managing recipients.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Documentation: Review SAP documentation on user authorizations and SAPconnect for more detailed information on managing recipient limits.
  
  By following these steps, you should be able to resolve the SO297 error and ensure that the user can send messages to the desired number of recipients.