How To Fix SO299 - Specified user <&> could not be found

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 299

• Message text: Specified user <&> could not be found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO299 - Specified user <&> could not be found ?

  The SAP error message SO299 indicates that the specified user could not be found in the system. This error typically occurs when you are trying to send an email or perform an action that requires a user to be identified, but the user ID provided does not exist in the SAP user master data.
  Causes:
  
  Incorrect User ID: The user ID specified in the transaction or program is misspelled or does not exist.
  User Not Created: The user has not been created in the SAP system.
  User Deactivation: The user exists but has been deactivated or locked.
  Authorization Issues: The user may not have the necessary authorizations to perform the action.
  System Configuration: There may be issues with the configuration of the email settings or user profiles.
  
  Solutions:
  
  Verify User ID: Check the user ID for any typos or errors. Ensure that the user ID is correct.
  Check User Existence:
  
  Use transaction code SU01 to check if the user exists in the system.
  If the user does not exist, create the user using the same transaction code.
  
  
  Check User Status:
  
  If the user exists, check if the user is active. In SU01, you can see if the user is locked or inactive.
  If the user is locked, unlock the user.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to perform the action you are trying to execute.
  Email Configuration: If the error occurs during email sending, check the email configuration in transaction SCOT to ensure that the SMTP settings are correct and that the user has a valid email address configured.
  Consult with Basis Team: If you are unable to resolve the issue, consult with your SAP Basis team for further investigation.
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  
  
  User Management: Familiarize yourself with user management and authorization concepts in SAP to prevent similar issues in the future.
  Documentation: Refer to SAP Help documentation for more details on user management and troubleshooting.
  
  By following these steps, you should be able to identify and resolve the issue related to the SO299 error message.