How To Fix SO142 - Document could not be retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 142

• Message text: Document could not be retrieved

What causes this issue?

The document could not be retrieved from the trash. A possible cause
could be that the folder in which the document was last stored has
meanwhile been deleted.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO142 - Document could not be retrieved ?

  The SAP error message SO142, which states "Document could not be retrieved," typically occurs when there is an issue with accessing a document stored in the SAP system. This error can arise from various causes, and understanding these can help in troubleshooting and resolving the issue.
  Causes of SO142 Error
  
  
  Document Not Found: The document you are trying to access may not exist in the system or may have been deleted.
  
  
  Authorization Issues: The user may not have the necessary permissions to access the document.
  
  
  Incorrect Document Number: The document number or reference you are using may be incorrect or malformed.
  
  
  Storage Location Issues: The document may be stored in a location that is not accessible due to configuration issues or system errors.
  
  
  Database Issues: There may be underlying database issues that prevent the retrieval of the document.
  
  
  Archiving: The document may have been archived and is no longer available in the active database.
  
  
  Solutions to SO142 Error
  
  
  Verify Document Existence: Check if the document exists in the system. You can do this by searching for the document using the appropriate transaction code or report.
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access the document. This may involve checking roles and permissions in the user profile.
  
  
  Correct Document Number: Double-check the document number or reference you are using to ensure it is correct.
  
  
  Review Storage Settings: If the document is stored in a specific location, verify that the storage settings are correctly configured and that the location is accessible.
  
  
  Database Health Check: If you suspect database issues, work with your database administrator to check for any inconsistencies or errors in the database.
  
  
  Check Archiving Settings: If the document has been archived, you may need to retrieve it from the archive. This may involve using specific transaction codes or reports designed for accessing archived documents.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with transaction codes related to document management, such as SOST for sending documents, or OAOR for object archiving.
  User Roles: Review the roles assigned to the user encountering the error to ensure they have the necessary access rights.
  System Logs: Check system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the SO142 error and implement a suitable solution.