How To Fix SMOIWS038 - User &1 is not locked and existing in client &2

SAP Error Message - Details

• Message type: E = Error

• Message class: SMOIWS -

• Message number: 038

• Message text: User &1 is not locked and existing in client &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SMOIWS038 - User &1 is not locked and existing in client &2 ?

  The SAP error message SMOIWS038 indicates that a user is not locked but still exists in the specified client. This message typically arises in the context of user management and authorization issues within the SAP system.
  Cause:
  
  User Status: The user in question is active and not locked, which means they can log in and access the system.
  Client-Specific Issues: The error may occur if there are inconsistencies in user management across different clients in the SAP system.
  Authorization Issues: The user may not have the necessary authorizations to perform a specific action or access certain transactions.
  
  Solution:
  
  Check User Status: Verify the status of the user in transaction SU01 (User Maintenance). Ensure that the user is indeed active and not locked.
  Client Check: Ensure that the user exists in the correct client. You can check this by logging into the specified client and verifying the user’s details.
  Authorization Check: Review the user’s authorizations. Use transaction SU53 to analyze authorization failures after the user attempts to perform an action. This will help identify if the user lacks necessary permissions.
  User Locking: If the intention is to lock the user, you can do so in transaction SU01 by selecting the "Lock" option.
  Consistency Check: If there are discrepancies in user data across clients, consider running consistency checks or using transaction SU10 to manage users in bulk.
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance
  SU53: Display Authorization Check
  
  
  User Management: Understanding how user roles and profiles work in SAP is crucial for managing access and permissions effectively.
  Client Concept: SAP systems often have multiple clients (environments), and user management can vary between them. Ensure that you are working in the correct client context.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or refer to SAP support for further assistance.