How To Fix SMOIWS037 - User &1 exists in client &2 but is locked. Locktype: &3

SAP Error Message - Details

• Message type: E = Error

• Message class: SMOIWS -

• Message number: 037

• Message text: User &1 exists in client &2 but is locked. Locktype: &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SMOIWS037 - User &1 exists in client &2 but is locked. Locktype: &3 ?

  The SAP error message SMOIWS037 indicates that a user exists in a specific client but is currently locked. The message provides the following details:
  
  User: The username that is locked.
  Client: The client number in which the user is locked.
  Locktype: The type of lock that has been applied to the user account.
  
  Cause
  The user account can be locked for several reasons, including but not limited to:
  
  Excessive Failed Login Attempts: The user may have entered incorrect credentials multiple times, leading to an automatic lock.
  Manual Locking: An administrator may have manually locked the user account for security reasons or due to inactivity.
  Password Expiration: If the user's password has expired and they have not updated it, the account may be locked.
  System Policies: Certain system policies may enforce locking of accounts after a specific condition is met.
  
  Solution
  To resolve the issue, you can follow these steps:
  
  
  Unlock the User Account:
  
  Log in to the SAP system with an account that has administrative privileges.
  Navigate to transaction code SU01 (User Maintenance).
  Enter the locked username and click on the "Display" button.
  If the user is locked, you will see a lock icon. Click on the "Lock/Unlock" button to unlock the user account.
  Save the changes.
  
  
  
  Check User Status:
  
  After unlocking, check the user status to ensure that the account is active and not subject to any other restrictions.
  
  
  
  Review User Credentials:
  
  Ensure that the user has the correct credentials and that their password is not expired. If necessary, reset the password.
  
  
  
  Monitor Login Attempts:
  
  If the lock was due to excessive failed login attempts, consider monitoring the user's login attempts to identify any potential issues.
  
  
  
  Review Security Policies:
  
  Review the security policies in place that may lead to user locks and adjust them if necessary to prevent future occurrences.
  
  
  
  Related Information
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (for unlocking multiple users)
  SU01D: Display User
  
  
  User Lock Types: The lock type can vary (e.g., "L" for locked, "S" for system lock). Understanding the type of lock can help in diagnosing the issue.
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or solutions for specific scenarios related to user locks.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP Basis team or refer to SAP support for further assistance.