How To Fix SMI_GENERAL086 - Profile link(&1) or soicialuseraccount(&2) exists for channel(&3)

SAP Error Message - Details

• Message type: E = Error

• Message class: SMI_GENERAL -

• Message number: 086

• Message text: Profile link(&1) or soicialuseraccount(&2) exists for channel(&3)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SMI_GENERAL086 - Profile link(&1) or soicialuseraccount(&2) exists for channel(&3) ?

  The SAP error message SMI_GENERAL086 indicates that there is a conflict with a profile link or social user account that already exists for a specific channel. This error typically arises in the context of SAP systems that manage social media integration or user profiles, such as SAP Marketing Cloud or SAP Customer Experience solutions.
  Cause:
  The error occurs when:
  
  A profile link or social user account is being created or modified, but a link with the same identifier already exists for the specified channel.
  There may be an attempt to create a duplicate entry for a user account or profile link that is already associated with the channel.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing Profiles: Verify if the profile link or social user account already exists for the specified channel. You can do this by querying the relevant tables or using the SAP interface to view existing user profiles.
  
  
  Modify or Delete Existing Entry: If a duplicate entry is found, you can either:
  
  Modify the existing profile link or social user account to meet your requirements.
  Delete the existing entry if it is no longer needed, allowing you to create a new one.
  
  
  
  Use Unique Identifiers: Ensure that any new profile links or social user accounts you create have unique identifiers that do not conflict with existing entries.
  
  
  Consult Documentation: Refer to the SAP documentation specific to the module you are working with (e.g., SAP Marketing Cloud) for detailed guidelines on managing user profiles and social accounts.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide insights based on your specific system configuration and error context.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs for more detailed error messages or warnings that could provide further context on the issue.
  User Permissions: Ensure that the user attempting to create or modify the profile link has the necessary permissions to perform these actions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.