How To Fix SMI_GENERAL021 - Social media user with user account and channel specified already exists

SMI_GENERAL021 - Overview

• Message type: E = Error

• Message class: SMI_GENERAL -

• Message number: 021

• Message text: Social media user with user account and channel specified already exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SMI_GENERAL021 - Social media user with user account and channel specified already exists ?

  The SAP error message SMI_GENERAL021 indicates that there is an attempt to create a social media user account or channel that already exists in the system. This error typically arises in the context of SAP's Social Media Integration (SMI) functionalities, where users may be trying to link or create a new social media account that is already associated with an existing user profile.
  
  Cause:
  
  Duplicate Entry: The most common cause of this error is that the social media user account or channel you are trying to create or link already exists in the SAP system.
  Incorrect Configuration: There may be a misconfiguration in the social media integration settings, leading to conflicts when trying to create new entries.
  User Account Issues: The user account may have been created previously but not properly linked or may have been imported from another system.
  
  
  Solution:
  
  Check Existing Accounts: Verify if the social media user account or channel already exists in