How To Fix SMI_GENERAL021 - Social media user with user account and channel specified already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: SMI_GENERAL -

• Message number: 021

• Message text: Social media user with user account and channel specified already exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SMI_GENERAL021 - Social media user with user account and channel specified already exists ?

  The SAP error message SMI_GENERAL021 indicates that there is an attempt to create a social media user account or channel that already exists in the system. This error typically arises in the context of SAP's Social Media Integration (SMI) functionalities, where users may be trying to link or create a new social media account that is already associated with an existing user profile.
  Cause:
  
  Duplicate Entry: The most common cause of this error is that the social media user account or channel you are trying to create or link already exists in the SAP system.
  Incorrect Configuration: There may be a misconfiguration in the social media integration settings, leading to conflicts when trying to create new entries.
  User Account Issues: The user account may have been created previously but not properly linked or may have been imported from another system.
  
  Solution:
  
  Check Existing Accounts: Verify if the social media user account or channel already exists in the system. You can do this by searching for the user account in the relevant SAP transaction or application.
  Use Existing Account: If the account already exists, consider using the existing account instead of trying to create a new one. You may need to link it to the appropriate user profile.
  Delete Duplicate Entries: If you find that there are duplicate entries that are not needed, you can delete the unnecessary ones to resolve the conflict.
  Review Configuration: Check the configuration settings for social media integration in your SAP system to ensure that they are set up correctly and do not lead to duplicate entries.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling social media user accounts and resolving conflicts.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to resolve the SMI_GENERAL021 error and successfully manage your social media user accounts within the SAP system.