How To Fix SMI_GENERAL020 - Social user account already exists for the social media channel

SAP Error Message - Details

• Message type: E = Error

• Message class: SMI_GENERAL -

• Message number: 020

• Message text: Social user account already exists for the social media channel

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SMI_GENERAL020 - Social user account already exists for the social media channel ?

  The SAP error message SMI_GENERAL020 indicates that there is an attempt to create a social user account for a social media channel, but the account already exists in the system. This error typically arises in the context of SAP's Social Media Integration (SMI) functionalities, where the system is trying to link or create a social media account that has already been registered.
  Cause:
  
  Duplicate Account Creation: The primary cause of this error is that the social media account you are trying to create or link already exists in the SAP system. This can happen if:
  
  The account was previously created by another user.
  There was an attempt to create the same account multiple times.
  The account was imported or synchronized from another system.
  
  
  
  Solution:
  To resolve the SMI_GENERAL020 error, you can take the following steps:
  
  
  Check Existing Accounts:
  
  Navigate to the social media account management section in your SAP system.
  Look for the account associated with the social media channel you are trying to create. Verify if it already exists.
  
  
  
  Link to Existing Account:
  
  If the account already exists, instead of creating a new one, link your current user or process to the existing account. This may involve updating the user settings or permissions.
  
  
  
  Delete Duplicate Accounts:
  
  If you find that there are duplicate accounts that should not exist, consider deleting the unnecessary duplicates. Ensure that you have the necessary permissions to perform this action.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation related to social media integration for any specific guidelines or best practices regarding account management.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue through the above steps, consider reaching out to SAP support for assistance. Provide them with the error message and any relevant details about the actions you were performing.
  
  
  
  Related Information:
  
  SAP Notes and Knowledge Base Articles: Check for any SAP Notes or KBA (Knowledge Base Articles) that may address this specific error or provide additional troubleshooting steps.
  User Permissions: Ensure that the user account you are using has the necessary permissions to create or manage social media accounts.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to address the SMI_GENERAL020 error and successfully manage your social media accounts within the SAP system.