How To Fix SMI_GENERAL020 - Social user account already exists for the social media channel

SMI_GENERAL020 - Overview

• Message type: E = Error

• Message class: SMI_GENERAL -

• Message number: 020

• Message text: Social user account already exists for the social media channel

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SMI_GENERAL020 - Social user account already exists for the social media channel ?

  The SAP error message SMI_GENERAL020 indicates that there is an attempt to create a social user account for a social media channel, but the account already exists in the system. This error typically arises in the context of SAP's Social Media Integration (SMI) functionalities, where the system is trying to link or create a social media account that has already been registered.
  
  Cause:
  
  Duplicate Account Creation: The primary cause of this error is that the social media account you are trying to create or link already exists in the SAP system. This can happen if:
  The account was previously created by another user.
  There was an attempt to create the same account multiple times.
  The account was imported or synchronized from another system.
  
  
  
  
  Solution:
  To resolve the SMI_GENERAL020 error, you can take the following steps:
  
  
  Check Existing Accounts:
  
  Navigate to the social media account management section in your SAP system.
  Look for the account associated with the social media channel