How To Fix /SMB/HELPER023 - Your user settings were changed, log off and log on again to this client

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/HELPER -

• Message number: 023

• Message text: Your user settings were changed, log off and log on again to this client

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/HELPER023 - Your user settings were changed, log off and log on again to this client ?

  The SAP error message /SMB/HELPER023 Your user settings were changed, log off and log on again to this client typically indicates that there have been changes made to your user profile or settings in the SAP system. This can happen for various reasons, such as updates to user roles, authorizations, or other configuration changes that require a fresh session to take effect.
  Cause:
  
  User Profile Changes: Changes made to your user profile, such as modifications to roles, authorizations, or parameters.
  System Configuration Changes: Updates or changes in the system configuration that affect user settings.
  Transport Requests: If a transport request containing user-related changes has been imported into the system, it may trigger this message.
  Background Jobs: Certain background jobs that modify user settings can also lead to this error.
  
  Solution:
  
  Log Off and Log On: The primary solution is to log off from the SAP client and then log back in. This allows the system to reload your user settings and apply any changes that have been made.
  Check User Settings: If the issue persists after logging back in, check with your SAP administrator to ensure that your user settings are correctly configured.
  Clear Cache: In some cases, clearing the SAP GUI cache may help resolve the issue. You can do this by navigating to the SAP GUI options and clearing the cache.
  Contact Support: If the problem continues, it may be necessary to contact your SAP support team or system administrator for further investigation.
  
  Related Information:
  
  User Roles and Authorizations: Understanding how user roles and authorizations work in SAP can help you identify if any recent changes might have affected your access.
  SAP Notes: Check SAP Notes for any known issues related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  System Logs: Reviewing system logs may provide additional context or details about what changes were made to your user settings.
  
  By following these steps, you should be able to resolve the error and regain access to your SAP environment.