How To Fix /SMB/ACTV012 - User has not entered mobile number in own user data

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/ACTV -

• Message number: 012

• Message text: User has not entered mobile number in own user data

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/ACTV012 - User has not entered mobile number in own user data ?

  The SAP error message /SMB/ACTV012 User has not entered mobile number in own user data typically occurs in the context of SAP applications that require users to provide a mobile number for functionalities such as notifications, alerts, or two-factor authentication. This error indicates that the user has not filled in the mobile number field in their user profile.
  Cause:
  
  Missing Mobile Number: The primary cause of this error is that the user has not entered a mobile number in their user profile.
  User Profile Incomplete: The user profile may be incomplete or not updated, leading to the absence of required information.
  System Configuration: In some cases, the system may be configured to require a mobile number for certain functionalities, and if it is not provided, the error will be triggered.
  
  Solution:
  To resolve this error, the user needs to enter their mobile number in their user profile. Here are the steps to do this:
  
  
  Access User Profile:
  
  Log in to the SAP system.
  Navigate to the user profile settings. This can typically be done through the transaction code SU01 (User Maintenance) or through the user settings menu.
  
  
  
  Edit User Data:
  
  In the user maintenance screen, enter your user ID and click on the "Change" button.
  Go to the "Address" tab or the relevant section where personal information is stored.
  
  
  
  Enter Mobile Number:
  
  Find the field for the mobile number and enter your mobile phone number.
  Ensure that the format is correct and that it complies with any required standards (e.g., including country code if necessary).
  
  
  
  Save Changes:
  
  After entering the mobile number, save the changes to your user profile.
  
  
  
  Log Out and Log In:
  
  It may be necessary to log out and log back in to ensure that the changes take effect.
  
  
  
  Related Information:
  
  User Roles and Permissions: Ensure that you have the necessary permissions to edit your user profile. If you do not have access, you may need to contact your system administrator.
  System Configuration: If the requirement for a mobile number is part of a broader system configuration, it may be worth discussing with your SAP Basis or security team to understand the implications of this requirement.
  Documentation: Refer to SAP documentation or help resources for more information on user profile management and the specific requirements for your organization’s SAP system.
  
  If the issue persists after entering the mobile number, it may be necessary to check for any additional system settings or consult with your SAP support team for further assistance.