How To Fix /SMB/ACTV011 - User has not entered e-mail address in own user data

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/ACTV -

• Message number: 011

• Message text: User has not entered e-mail address in own user data

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/ACTV011 - User has not entered e-mail address in own user data ?

  The SAP error message /SMB/ACTV011 User has not entered e-mail address in own user data indicates that the user profile in the SAP system does not have an email address specified. This is often required for various functionalities, such as notifications, alerts, or other communication features within the SAP system.
  Cause:
  The primary cause of this error is that the user has not filled in the email address field in their user profile. This can happen if the user has not updated their profile information or if the system administrator has not set it up correctly.
  Solution:
  To resolve this error, the user needs to enter their email address in their user profile. Here are the steps to do this:
  
  
  Log into SAP: Use your credentials to log into the SAP system.
  
  
  Access User Profile:
  
  Navigate to the transaction code SU01 (User Maintenance).
  Enter your user ID in the User field and click on the "Display" button.
  
  
  
  Edit User Data:
  
  Click on the "Change" button to edit your user data.
  Go to the "Address" tab.
  
  
  
  Enter Email Address:
  
  In the "E-mail" field, enter your valid email address.
  
  
  
  Save Changes: After entering the email address, click on the "Save" button to save the changes.
  
  
  Log Out and Log Back In: It may be a good idea to log out of the system and log back in to ensure that the changes take effect.
  
  
  Related Information:
  
  User Profile Maintenance: It's important for users to keep their profiles updated, including email addresses, phone numbers, and other contact information.
  System Administrator Role: If you do not have the necessary permissions to change your user data, you may need to contact your system administrator for assistance.
  Email Notifications: Many SAP functionalities rely on having a valid email address for sending notifications, alerts, and other communications. Ensuring that this information is accurate can help prevent issues in the future.
  
  If the problem persists after updating the email address, it may be necessary to check for any additional configurations or restrictions set by the system administrator.