How To Fix SLS_PAYSP023 - New pricing not permitted; payment by payment service provider


SAP Error Message - Details

  • Message type: E = Error

  • Message class: SLS_PAYSP - Payment Service Provider Integration

  • Message number: 023

  • Message text: New pricing not permitted; payment by payment service provider

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



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Smart SAP Assistant

  • What is the cause and solution for SAP error message SLS_PAYSP023 - New pricing not permitted; payment by payment service provider ?

    The SAP error message SLS_PAYSP023 indicates that there is an issue with the pricing configuration when attempting to process a payment through a payment service provider (PSP). This error typically arises in scenarios where the pricing conditions for a transaction do not align with the requirements set by the payment service provider.

    Cause:

    1. Pricing Conditions: The pricing conditions for the transaction may not be set up correctly or may not be compatible with the payment service provider's requirements.
    2. Payment Method Configuration: The payment method being used may not support the pricing conditions defined in the system.
    3. Transaction Type: The type of transaction being processed may not allow for the new pricing to be applied when using a payment service provider.
    4. Integration Issues: There may be issues with the integration between SAP and the payment service provider, leading to discrepancies in pricing.

    Solution:

    1. Review Pricing Conditions: Check the pricing conditions set up in the SAP system for the relevant transaction. Ensure that they are correctly configured and compatible with the payment service provider.
    2. Check Payment Method Settings: Verify the configuration of the payment method being used. Ensure that it is set up to allow the pricing conditions you are trying to apply.
    3. Consult Payment Service Provider Documentation: Review the documentation provided by the payment service provider to understand any specific requirements or limitations regarding pricing.
    4. Adjust Transaction Type: If applicable, consider changing the transaction type to one that is compatible with the pricing conditions and the payment service provider.
    5. Test Integration: Conduct tests to ensure that the integration between SAP and the payment service provider is functioning correctly. Look for any error logs or messages that may provide additional context.
    6. Contact Support: If the issue persists, consider reaching out to SAP support or the support team of the payment service provider for further assistance.

    Related Information:

    • SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on configuration.
    • Documentation: Review the SAP documentation related to payment processing and integration with payment service providers for best practices and troubleshooting steps.
    • Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.

    By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.

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