How To Fix SLS_PAYSP021 - You cannot pay by payment service provider; please contact support

SAP Error Message - Details

• Message type: E = Error

• Message class: SLS_PAYSP - Payment Service Provider Integration

• Message number: 021

• Message text: You cannot pay by payment service provider; please contact support

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SLS_PAYSP021 - You cannot pay by payment service provider; please contact support ?

  The SAP error message SLS_PAYSP021 indicates that there is an issue with the payment service provider (PSP) integration in your SAP system. This error typically arises when the system is unable to process a payment through the configured payment service provider, which could be due to various reasons.
  Possible Causes:
  
  
  Configuration Issues: The payment service provider may not be properly configured in the SAP system. This includes missing or incorrect settings in the payment service provider configuration.
  
  
  Service Provider Downtime: The payment service provider may be experiencing downtime or technical issues, preventing transactions from being processed.
  
  
  Network Issues: There may be network connectivity issues between your SAP system and the payment service provider.
  
  
  Authorization Issues: The user or system may not have the necessary permissions to initiate payments through the payment service provider.
  
  
  Transaction Limits: The payment service provider may have transaction limits that have been exceeded.
  
  
  Invalid Payment Data: The payment data being sent to the service provider may be invalid or incomplete.
  
  
  Solutions:
  
  
  Check Configuration: Verify the configuration settings for the payment service provider in your SAP system. Ensure that all required fields are filled out correctly and that the integration is set up as per the provider's specifications.
  
  
  Contact Payment Service Provider: Reach out to the payment service provider to check if there are any known issues or outages on their end.
  
  
  Network Connectivity: Ensure that there are no network issues preventing communication between your SAP system and the payment service provider. You may need to check firewall settings or network configurations.
  
  
  User Permissions: Verify that the user or system account attempting to make the payment has the necessary permissions to do so.
  
  
  Review Transaction Limits: Check if there are any transaction limits set by the payment service provider and ensure that your transaction does not exceed these limits.
  
  
  Validate Payment Data: Review the payment data being sent to the service provider for completeness and correctness. Ensure that all required fields are populated and that the data format is correct.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to payment service provider integration for any known issues or patches that may address this error.
  Documentation: Refer to the documentation for the specific payment service provider you are using to ensure that all integration steps have been followed correctly.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your payment service provider's support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the SLS_PAYSP021 error in your SAP system.