How To Fix SLIC311 - Error when starting the browser (sy-subrc = &)

SAP Error Message - Details

• Message type: E = Error

• Message class: SLIC - saplicense Messages

• Message number: 311

• Message text: Error when starting the browser (sy-subrc = &)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SLIC311 - Error when starting the browser (sy-subrc = &) ?

  The SAP error message SLIC311 typically indicates an issue related to the SAP GUI or the browser configuration when trying to start a web-based application or service. The error message may include a specific return code (sy-subrc) that can provide more context about the issue.
  Possible Causes:
  
  Browser Compatibility: The version of the browser you are using may not be compatible with the SAP system.
  SAP GUI Configuration: There may be an issue with the SAP GUI configuration settings.
  Network Issues: Network connectivity problems can prevent the browser from accessing the SAP system.
  Missing or Incorrect Parameters: The parameters required to launch the browser may be missing or incorrectly configured in the SAP system.
  Security Settings: Security settings in the browser or on the network may be blocking the connection to the SAP system.
  
  Solutions:
  
  
  Check Browser Compatibility:
  
  Ensure that you are using a supported browser version for your SAP system. Refer to the SAP documentation for the list of supported browsers.
  
  
  
  Update SAP GUI:
  
  Make sure you are using the latest version of the SAP GUI. Sometimes, updating the GUI can resolve compatibility issues.
  
  
  
  Review SAP GUI Settings:
  
  Check the SAP GUI settings to ensure that the correct parameters are set for launching the browser. You can do this by going to the SAP GUI options and verifying the settings under the "HTTP" or "Web" sections.
  
  
  
  Network Connectivity:
  
  Verify that your network connection is stable and that you can access the SAP system from your browser. You can try accessing the SAP system directly via the URL to see if it works.
  
  
  
  Check Security Settings:
  
  Review the security settings in your browser. Ensure that pop-ups are allowed and that there are no restrictions that could prevent the browser from launching.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. SAP frequently updates their knowledge base with solutions for known issues.
  
  
  
  Check for Additional Error Codes:
  
  If the error message includes a specific return code (sy-subrc), look up that code in the SAP documentation or forums to get more specific troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Support Portal: Access the SAP Support Portal for additional resources, including documentation and community forums.
  SAP Community: Engage with the SAP Community to ask questions and share experiences with other users who may have encountered similar issues.
  SAP Notes: Regularly check for SAP Notes related to your version of SAP and the specific error message for updates or patches that may resolve the issue.
  
  If the problem persists after trying the above solutions, consider reaching out to your SAP Basis team or SAP support for further assistance.