How To Fix SLC_QNR_RESP004 - Could not find question with key &1; close and reopen evaluation response

SAP Error Message - Details

• Message type: E = Error

• Message class: SLC_QNR_RESP - Message class for Questionnaire Response

• Message number: 004

• Message text: Could not find question with key &1; close and reopen evaluation response

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SLC_QNR_RESP004 - Could not find question with key &1; close and reopen evaluation response ?

  The SAP error message SLC_QNR_RESP004 indicates that the system could not find a question associated with a specific key when trying to process an evaluation response. This error typically occurs in the context of SAP SuccessFactors or SAP Learning Management System (LMS) when dealing with evaluations, surveys, or assessments.
  Cause:
  
  Missing Question: The question that the evaluation response is trying to reference may have been deleted or is not properly configured in the system.
  Data Integrity Issues: There may be inconsistencies in the database, such as orphaned records where the response exists but the corresponding question does not.
  Incorrect Key: The key being referenced in the error message may be incorrect or malformed, leading the system to fail in locating the question.
  System Configuration Issues: There may be issues with the configuration of the evaluation or survey that prevent the system from correctly linking responses to questions.
  
  Solution:
  
  Verify Question Existence: Check if the question with the specified key exists in the system. If it has been deleted, you may need to recreate it.
  Reopen Evaluation Response: As suggested in the error message, try closing and reopening the evaluation response. This can sometimes refresh the session and resolve temporary issues.
  Check Data Integrity: Run data integrity checks to ensure that all responses are correctly linked to their respective questions. This may involve checking the database for orphaned records.
  Review Configuration: Ensure that the evaluation or survey is correctly configured and that all questions are properly linked to the evaluation response.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling this error in your version of SAP.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message and context for further investigation.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  System Logs: Review system logs for additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the error message SLC_QNR_RESP004 effectively.