How To Fix SIPT815 - Payer &1 is not a one-time customer

SAP Error Message - Details

• Message type: E = Error

• Message class: SIPT - SIPT: Digital Signature Portugal

• Message number: 815

• Message text: Payer &1 is not a one-time customer

What causes this issue?

You entered a payer who is not a one-time customer.
The system checks the master data for simplified invoices to see if the
customer that you enter already exists, if the customer exists in the
master data, the system will not allow you to make this posting for a
one-time customer.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SIPT815 - Payer &1 is not a one-time customer ?

  The SAP error message SIPT815 indicates that the payer specified in a transaction is not recognized as a one-time customer. This typically occurs in scenarios where a one-time customer is expected, but the system finds that the customer master data does not meet the criteria for a one-time customer.
  Cause:
  
  Customer Master Data: The payer you are trying to use is set up as a regular customer in the system rather than a one-time customer. One-time customers are usually used for transactions where the customer does not have a permanent account in the system.
  Configuration Settings: The system may be configured to require a one-time customer for certain transactions, and the specified payer does not meet this requirement.
  Transaction Type: The type of transaction you are trying to execute may specifically require a one-time customer, leading to this error if a regular customer is used.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data in SAP (transaction code XD03 for display).
  Verify if the payer is set up as a one-time customer. If not, you may need to create a one-time customer record (transaction code XD01 for creating a one-time customer).
  
  
  
  Create a One-Time Customer:
  
  If you need to create a one-time customer, ensure you fill in the necessary fields, especially the "One-Time Customer" checkbox in the customer master data.
  Make sure to enter all required information, such as name, address, and payment details.
  
  
  
  Review Transaction Settings:
  
  Check the transaction type you are using to ensure it is appropriate for the customer type. If the transaction does not require a one-time customer, you may need to adjust the payer or the transaction type.
  
  
  
  Consult Configuration:
  
  If you have access to configuration settings, review the settings related to customer types and transaction processing to ensure they align with your business requirements.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  
  
  Related Information:
  
  One-Time Customer: In SAP, a one-time customer is typically used for customers who do not have a permanent account in the system. This is common in scenarios like retail sales or one-off transactions.
  Customer Master Data: Proper management of customer master data is crucial for ensuring smooth transaction processing in SAP.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer) for managing customer records.
  
  By following these steps, you should be able to resolve the SIPT815 error and proceed with your transaction.