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How To Fix SIG627 - External signature: Individual signature data is updated


SAP Error Message - Details

  • Message type: E = Error

  • Message class: SIG - Digital Signature

  • Message number: 627

  • Message text: External signature: Individual signature data is updated

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message SIG627 - External signature: Individual signature data is updated ?

    The SAP error message SIG627, which states "External signature: Individual signature data is updated," typically relates to issues with the digital signature process in SAP systems, particularly when dealing with electronic documents or workflows that require signatures.

    Cause:

    1. Signature Data Update: This error usually occurs when the system detects that the individual signature data has been modified or updated. This could happen due to:

      • Changes in the signature configuration.
      • Updates to the user’s digital certificate or key.
      • Issues with the external signature provider or service.
      • Inconsistencies in the signature data stored in the system.
    2. Configuration Issues: There may be misconfigurations in the settings related to digital signatures or the integration with external signature services.

    3. User Permissions: The user attempting to perform the signature action may not have the necessary permissions or roles assigned.

    Solution:

    1. Check Signature Configuration: Review the configuration settings for digital signatures in the SAP system. Ensure that all parameters are correctly set up and that the external signature service is properly integrated.

    2. Update Signature Data: If the individual signature data has changed, ensure that the latest signature data is correctly updated in the system. This may involve re-uploading or reconfiguring the digital certificate.

    3. User Permissions: Verify that the user has the appropriate permissions to perform the signature action. This may involve checking user roles and authorizations in the SAP system.

    4. Consult Documentation: Refer to SAP documentation or notes related to digital signatures and the specific error message. SAP Notes may provide additional insights or patches that address known issues.

    5. Contact Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide more detailed troubleshooting steps based on the specific configuration and environment.

    Related Information:

    • SAP Notes: Look for relevant SAP Notes that address the SIG627 error or provide guidance on digital signature configurations.
    • Digital Signature Configuration: Familiarize yourself with the configuration steps for setting up digital signatures in SAP, including any prerequisites for external signature services.
    • User Roles and Authorizations: Understand the role-based access control in SAP to ensure users have the necessary permissions for signing documents.

    By following these steps, you should be able to diagnose and resolve the SIG627 error in your SAP system.

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