How To Fix SIG409 - Digital signature was withdrawn by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: SIG - Digital Signature

• Message number: 409

• Message text: Digital signature was withdrawn by user &1

What causes this issue?

The signature process was canceled. Signatures executed so far were
therefore withdrawn.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SIG409 - Digital signature was withdrawn by user &1 ?

  The SAP error message SIG409, which states "Digital signature was withdrawn by user &1," typically occurs in the context of digital signatures in SAP systems. This error indicates that a user has withdrawn or invalidated a digital signature that was previously applied to a document or transaction.
  Cause:
  
  User Action: The most common cause is that the user (identified by &1) has manually withdrawn their digital signature. This could be due to a change in the user's decision regarding the document or transaction.
  System Configuration: There may be system settings or configurations that allow users to withdraw signatures under certain conditions.
  Document Changes: If the document or transaction has been modified after the signature was applied, the system may require the signature to be re-applied or may invalidate it automatically.
  
  Solution:
  
  Reapply the Signature: If the withdrawal was unintentional, the user can reapply the digital signature to the document or transaction.
  Check User Permissions: Ensure that the user has the appropriate permissions to sign documents and that they understand the implications of withdrawing a signature.
  Review Document Changes: If the document has been modified, review the changes and determine if a new signature is necessary.
  Consult Documentation: Refer to SAP documentation or help resources for specific instructions on handling digital signatures and withdrawals.
  Contact Support: If the issue persists or if there are concerns about the system's behavior, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Digital Signatures in SAP: Digital signatures are used in SAP to ensure the integrity and authenticity of documents. They are often used in workflows, approvals, and compliance-related processes.
  User Training: Ensure that users are trained on how to use digital signatures properly, including how to withdraw and reapply them.
  Audit Trails: SAP maintains audit trails for actions taken on documents, including signature withdrawals. This can be useful for tracking changes and understanding the context of the withdrawal.
  
  By addressing the cause and following the suggested solutions, users can effectively manage digital signatures and avoid encountering the SIG409 error in the future.