How To Fix SIG408 - The signature process was canceled by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: SIG - Digital Signature

• Message number: 408

• Message text: The signature process was canceled by user &1

What causes this issue?

The signature process was canceled by user &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

If the signature process has been carried out synchronously, the system
does not save individual signatures executed so far.
If the signature process has been carried out asynchronously, the
system deletes all individual signatures saved so far.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SIG408 - The signature process was canceled by user &1 ?

  The SAP error message SIG408, which states "The signature process was canceled by user &1," typically occurs in the context of digital signatures within SAP applications. This error indicates that a user has manually canceled the signature process, which can happen for various reasons.
  Causes:
  
  User Intervention: The most straightforward cause is that the user intentionally canceled the signature process, possibly due to a mistake or change of mind.
  Timeout: If the signature process takes too long, the user might have canceled it due to a perceived delay.
  User Permissions: The user may not have the necessary permissions to complete the signature process, leading to a cancellation.
  Technical Issues: There could be underlying technical issues, such as network problems or system errors, that prompted the user to cancel the process.
  User Interface Confusion: Sometimes, users may not understand the process and inadvertently cancel it.
  
  Solutions:
  
  Reinitiate the Signature Process: If the cancellation was unintentional, the user can simply start the signature process again.
  Check User Permissions: Ensure that the user has the appropriate permissions to perform the signature. If not, consult with your SAP administrator to adjust permissions.
  Review System Logs: Check the system logs for any errors or warnings that might indicate why the process was canceled. This can help identify if there were technical issues.
  User Training: Provide training or documentation to users on how to properly use the signature functionality to reduce confusion.
  Increase Timeout Settings: If timeouts are a frequent issue, consider adjusting the timeout settings for the signature process to allow more time for completion.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the signature process. SAP frequently updates its software, and there may be fixes available.
  Documentation: Refer to the official SAP documentation for the specific module you are using to understand the signature process better.
  Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  By addressing the potential causes and implementing the suggested solutions, you can effectively manage and resolve the SIG408 error in SAP.