How To Fix SIG257 - Enter the complete name in the user master record & first

SIG257 - Overview

• Message type: E = Error

• Message class: SIG - Digital Signature

• Message number: 257

• Message text: Enter the complete name in the user master record & first

What causes this issue?

When a signature is executed, the system copies the signatory name from
the user master record to the signed document. However, the name has
not been maintained completely in your user master record and for this
reason, you cannot execute the signature.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE NA_SYSVERW OBJECT DOKU ID TX LANGUAGE EN

Procedure for System Administrators

RESET N1
Call up user master record &V1&.
<DS:TRAN.SU01>Edit User Master Record</>
Enter the complete name of the user on the <LS>Address</> tab page.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SIG257 - Enter the complete name in the user master record & first ?

  The SAP error message SIG257, which states "Enter the complete name in the user master record & first," typically occurs when there is an issue with the user master record in the SAP system. This error indicates that the user’s name is not fully specified in the user master data, which is required for proper identification and functionality within the system.
  
  Cause:
  
  Incomplete User Name: The user master record lacks either the first name or last name, or both.
  Data Entry Error: The user name may have been entered incorrectly or incompletely during the creation or modification of the user master record.
  System Configuration: There may be specific configurations or settings in the SAP system that require complete user names for certain functionalities.
  
  
  Solution:
  To resolve the SIG257 error, follow these steps:
  
  
  Access User Master Record:
  
  Use transaction code SU01 to access the user master record.
  Enter the username that is causing the error and click on the "Display"