How To Fix SIG257 - Enter the complete name in the user master record & first

SAP Error Message - Details

• Message type: E = Error

• Message class: SIG - Digital Signature

• Message number: 257

• Message text: Enter the complete name in the user master record & first

What causes this issue?

When a signature is executed, the system copies the signatory name from
the user master record to the signed document. However, the name has
not been maintained completely in your user master record and for this
reason, you cannot execute the signature.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE NA_SYSVERW OBJECT DOKU ID TX LANGUAGE EN

Procedure for System Administrators

RESET N1
Call up user master record &V1&.
<DS:TRAN.SU01>Edit User Master Record</>
Enter the complete name of the user on the <LS>Address</> tab page.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SIG257 - Enter the complete name in the user master record & first ?

  The SAP error message SIG257, which states "Enter the complete name in the user master record & first," typically occurs when there is an issue with the user master record in the SAP system. This error indicates that the user’s name is not fully specified in the user master data, which is required for proper identification and functionality within the system.
  Cause:
  
  Incomplete User Name: The user master record lacks either the first name or last name, or both.
  Data Entry Error: The user name may have been entered incorrectly or incompletely during the creation or modification of the user master record.
  System Configuration: There may be specific configurations or settings in the SAP system that require complete user names for certain functionalities.
  
  Solution:
  To resolve the SIG257 error, follow these steps:
  
  
  Access User Master Record:
  
  Use transaction code SU01 to access the user master record.
  Enter the username that is causing the error and click on the "Display" button.
  
  
  
  Edit User Information:
  
  Click on the "Change" button to edit the user master record.
  Ensure that both the "First Name" and "Last Name" fields are filled out completely. If either field is empty, enter the appropriate information.
  
  
  
  Save Changes:
  
  After entering the complete name, save the changes to the user master record.
  
  
  
  Verify Changes:
  
  After saving, you can display the user master record again to ensure that the changes have been applied correctly.
  
  
  
  Test the Functionality:
  
  After updating the user master record, try to perform the action that previously triggered the error to confirm that the issue has been resolved.
  
  
  
  Related Information:
  
  User Master Record: This is a critical component in SAP that contains all the necessary information about a user, including their roles, authorizations, and personal details.
  Transaction Codes: Familiarize yourself with transaction codes like SU01 (User Maintenance), SU10 (Mass User Maintenance), and SUIM (User Information System) for managing user records.
  Authorization Issues: If you do not have the necessary permissions to change user master records, you may need to contact your SAP administrator or someone with the appropriate authorization.
  
  By ensuring that all required fields in the user master record are filled out correctly, you can prevent the SIG257 error from occurring in the future.