How To Fix SIAO_DEL109 - Internal error: Digital signature cannot be created

SAP Error Message - Details

• Message type: E = Error

• Message class: SIAO_DEL - SIAO: Digital Signature Angola

• Message number: 109

• Message text: Internal error: Digital signature cannot be created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SIAO_DEL109 - Internal error: Digital signature cannot be created ?

  The SAP error message SIAO_DEL109: Internal error: Digital signature cannot be created typically occurs in the context of electronic document processing, particularly when dealing with digital signatures in SAP applications. This error can arise due to various reasons, including configuration issues, missing components, or problems with the digital signature setup.
  Causes:
  
  
  Missing or Incorrect Configuration: The digital signature configuration in the SAP system may not be set up correctly. This includes settings related to the digital signature service or the cryptographic library.
  
  
  Certificate Issues: The digital certificate used for signing may be missing, expired, or not properly installed in the SAP system.
  
  
  Authorization Issues: The user attempting to create the digital signature may not have the necessary authorizations or roles assigned.
  
  
  Technical Issues: There may be underlying technical issues with the SAP system, such as problems with the underlying Java stack or the cryptographic libraries.
  
  
  Network Issues: If the digital signature relies on external services (like a certificate authority), network issues could prevent successful communication.
  
  
  Solutions:
  
  
  Check Configuration: Verify the configuration settings for digital signatures in the SAP system. Ensure that all necessary parameters are correctly set.
  
  
  Validate Certificates: Check the digital certificates being used. Ensure they are valid, not expired, and correctly installed in the SAP system. You may need to import or renew certificates.
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to create digital signatures. This may involve checking roles and permissions in the SAP system.
  
  
  Check Logs: Review the system logs (transaction codes like SLG1) for more detailed error messages that can provide additional context about the failure.
  
  
  Update Software: Ensure that your SAP system is up to date with the latest patches and updates, as this can resolve known issues.
  
  
  Consult Documentation: Refer to SAP Notes and documentation related to digital signatures for any specific guidance or troubleshooting steps.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the context in which it occurs.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that may address this specific error or provide guidance on digital signature configuration.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to electronic signatures and digital signature processes for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify and resolve the issue causing the SIAO_DEL109 error in your SAP system.