How To Fix SERVICES_CMS035 - Duplicate values exist for Insurance External ID

SAP Error Message - Details

• Message type: E = Error

• Message class: SERVICES_CMS - Message class for CMS Services

• Message number: 035

• Message text: Duplicate values exist for Insurance External ID

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SERVICES_CMS035 - Duplicate values exist for Insurance External ID ?

  The SAP error message SERVICES_CMS035 indicates that there are duplicate values for the Insurance External ID in the system. This typically occurs when the system is trying to process or create an insurance record, and it finds that the External ID being used already exists in the database.
  Cause:
  
  Duplicate Entry: The most common cause is that the External ID you are trying to use has already been assigned to another insurance record in the system.
  Data Migration Issues: If data has been migrated from another system, there may be duplicates that were not properly handled.
  User Input Error: A user may have inadvertently entered the same External ID multiple times.
  
  Solution:
  
  
  Check for Existing Records: 
  
  Use the SAP transaction code (e.g., SE16 or SE11) to check the database table where the insurance records are stored. Look for the External ID in question to see if it already exists.
  
  
  
  Modify the External ID: 
  
  If you find that the External ID is indeed a duplicate, you will need to either modify the new record to use a unique External ID or update the existing record if appropriate.
  
  
  
  Data Cleanup: 
  
  If duplicates are found due to data migration or other issues, consider performing a data cleanup to remove or consolidate duplicate records.
  
  
  
  Validation Rules: 
  
  Implement validation rules in the system to prevent the entry of duplicate External IDs in the future.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or consult with your SAP support team for specific guidelines related to your version of SAP and the insurance module you are using.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE16 (Data Browser), SE11 (Data Dictionary), and others that may help in troubleshooting.
  User Roles and Permissions: Ensure that the user has the appropriate permissions to create or modify insurance records.
  Testing: After resolving the issue, conduct tests to ensure that the changes have been effective and that no further duplicates are being created.
  
  If the problem persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.