How To Fix SERVICES_CMS023 - Unable to fetch Asset GUID for Insurance object with External ID &1

SAP Error Message - Details

• Message type: E = Error

• Message class: SERVICES_CMS - Message class for CMS Services

• Message number: 023

• Message text: Unable to fetch Asset GUID for Insurance object with External ID &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SERVICES_CMS023 - Unable to fetch Asset GUID for Insurance object with External ID &1 ?

  The SAP error message SERVICES_CMS023 indicates that the system is unable to fetch the Asset GUID (Globally Unique Identifier) for an Insurance object with a specified External ID. This error typically arises in the context of SAP's Asset Management or Insurance Management modules.
  Causes:
  
  Missing or Incorrect External ID: The External ID provided may not exist in the system or may be incorrectly formatted.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules, leading to the absence of the Asset GUID.
  Configuration Issues: The configuration settings for the Insurance object or Asset Management may not be set up correctly.
  Authorization Issues: The user may not have the necessary permissions to access the Asset data.
  Database Issues: There could be underlying database issues that prevent the retrieval of the Asset GUID.
  
  Solutions:
  
  Verify External ID: Check the External ID being used in the transaction. Ensure that it is correct and exists in the system.
  Check Data Consistency: Ensure that the data related to the Insurance object is consistent and properly synchronized across the relevant modules.
  Review Configuration: Review the configuration settings for the Insurance and Asset Management modules to ensure they are set up correctly.
  User Authorization: Verify that the user has the necessary authorizations to access the Asset data. If not, work with your SAP security team to grant the required permissions.
  Database Check: If the issue persists, check for any database inconsistencies or errors. This may require the assistance of your database administrator or SAP support.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions to common issues.
  
  Related Information:
  
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance. Provide them with the error message, context, and any steps already taken to troubleshoot.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in diagnosing the issue, such as SE11 (Data Dictionary) or SE80 (Object Navigator).
  Documentation: Review SAP documentation related to Asset Management and Insurance Management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.