How To Fix SEPMRA_SALESORDER009 - Contact &1 does not belong to customer &2

SAP Error Message - Details

• Message type: E = Error

• Message class: SEPMRA_SALESORDER - EPM Fiori Ref Apps: Messages for Sales Order

• Message number: 009

• Message text: Contact &1 does not belong to customer &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SEPMRA_SALESORDER009 - Contact &1 does not belong to customer &2 ?

  The SAP error message SEPMRA_SALESORDER009, which states "Contact &1 does not belong to customer &2," typically occurs in the context of sales order processing when there is an issue with the relationship between a contact person and a customer in the SAP system.
  Cause:
  This error usually arises due to one of the following reasons:
  
  
  Incorrect Contact Assignment: The contact person (represented by &1) is not correctly assigned to the customer (represented by &2) in the system. This could happen if the contact was not added to the customer master data or if there was a mistake in the assignment.
  
  
  Data Inconsistency: There may be inconsistencies in the customer master data or the contact person data, such as missing or incorrect entries.
  
  
  Customer Status: The customer might be in a status that does not allow for the assignment of contacts, such as being blocked or inactive.
  
  
  Organizational Structure: The organizational structure may not allow the contact to be associated with the specified customer due to restrictions in the sales area or other organizational units.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD03 for general data or VD03 for sales area data).
  Verify that the contact person is correctly assigned to the customer. You can do this by checking the "Contact Persons" tab in the customer master record.
  
  
  
  Add Contact Person:
  
  If the contact person is not assigned, you can add them using transaction code XD01 (for creating a customer) or VD01 (for creating a sales area customer).
  Ensure that the contact person is created in the system and linked to the correct customer.
  
  
  
  Check Data Consistency:
  
  Ensure that there are no inconsistencies in the data. You may need to run data consistency checks or consult with your SAP administrator.
  
  
  
  Review Customer Status:
  
  Check if the customer is active and not blocked. If the customer is blocked, you may need to unblock it or resolve any issues related to its status.
  
  
  
  Organizational Structure:
  
  Ensure that the organizational structure allows for the contact to be associated with the customer. This may involve checking sales area assignments and other organizational units.
  
  
  
  Consult Documentation:
  
  If the issue persists, consult SAP documentation or reach out to your SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: XD03, VD03, XD01, VD01
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles: Ensure that the user has the necessary permissions to view and edit customer and contact data.
  
  By following these steps, you should be able to identify and resolve the issue causing the SEPMRA_SALESORDER009 error in SAP.