How To Fix SEPM_BO_COMMON872 - Customer is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: SEPM_BO_COMMON - EPM: Common Messages for EPM Business Objects

• Message number: 872

• Message text: Customer is invalid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SEPM_BO_COMMON872 - Customer is invalid ?

  The SAP error message SEPM_BO_COMMON872, which states "Customer is invalid," typically occurs in the context of SAP Business One or SAP Customer Relationship Management (CRM) systems. This error indicates that the system cannot find or recognize the customer ID or customer data that you are trying to access or process.
  Causes:
  
  Invalid Customer ID: The customer ID you are trying to use may not exist in the system.
  Data Deletion: The customer record may have been deleted or marked as inactive.
  Data Synchronization Issues: If you are using multiple systems or databases, there may be synchronization issues leading to discrepancies in customer data.
  Authorization Issues: The user may not have the necessary permissions to access the customer data.
  Incorrect Input: There may be a typographical error in the customer ID or related fields.
  
  Solutions:
  
  Verify Customer ID: Check the customer ID you are using to ensure it is correct. Look it up in the customer master data to confirm its existence.
  Check Customer Status: Ensure that the customer is active and not marked as inactive or deleted in the system.
  Data Synchronization: If applicable, ensure that all systems are synchronized and that the customer data is consistent across platforms.
  User Permissions: Verify that the user has the necessary permissions to access the customer data. If not, contact your system administrator to adjust the permissions.
  Correct Input: Double-check for any typographical errors in the customer ID or related fields before submitting the request.
  
  Related Information:
  
  Transaction Logs: Check transaction logs or error logs for more detailed information about the error.
  SAP Notes: Look for relevant SAP Notes or documentation that may provide additional insights or patches related to this error.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.