How To Fix SEPM_BO_COMMON806 - This Review was already marked as helpful or not helpful

SAP Error Message - Details

• Message type: E = Error

• Message class: SEPM_BO_COMMON - EPM: Common Messages for EPM Business Objects

• Message number: 806

• Message text: This Review was already marked as helpful or not helpful

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SEPM_BO_COMMON806 - This Review was already marked as helpful or not helpful ?

  The SAP error message SEPM_BO_COMMON806, which states "This Review was already marked as helpful or not helpful," typically occurs in the context of SAP applications that involve user feedback or reviews, such as SAP Customer Experience or SAP Commerce Cloud.
  Cause:
  This error message is triggered when a user attempts to mark a review (e.g., a product review) as helpful or not helpful after it has already been marked. The system prevents multiple submissions for the same review to maintain the integrity of the feedback process.
  Solution:
  To resolve this issue, consider the following steps:
  
  
  Check Review Status: Verify if you have already marked the review. If you have, you will not be able to mark it again. You can only change your feedback if the system allows it (e.g., if there is an option to unmark your previous feedback).
  
  
  Refresh the Page: Sometimes, the error may be due to a temporary glitch. Refreshing the page or logging out and back in may resolve the issue.
  
  
  Clear Cache: Clear your browser cache and cookies, as this can sometimes resolve issues related to session data.
  
  
  Contact Support: If you believe this message is appearing in error (for example, if you have not previously marked the review), contact your SAP support team or the relevant helpdesk for assistance. Provide them with details about the review and the actions you took.
  
  
  User Permissions: Ensure that your user role has the necessary permissions to mark reviews. Sometimes, restrictions may be in place based on user roles.
  
  
  Related Information:
  
  User Documentation: Refer to the official SAP documentation for the specific application you are using. This documentation may provide additional insights into how reviews and feedback are managed.
  Community Forums: Check SAP community forums or user groups for similar issues. Other users may have encountered the same problem and could offer solutions or workarounds.
  System Updates: Ensure that your SAP system is up to date, as updates may fix bugs or issues related to user feedback functionalities.
  
  By following these steps, you should be able to address the SEPM_BO_COMMON806 error effectively.