How To Fix SEPA123 - Mandate &1/&2 is globally locked

SAP Error Message - Details

• Message type: E = Error

• Message class: SEPA - SEPA Mandate: Messages

• Message number: 123

• Message text: Mandate &1/&2 is globally locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SEPA123 - Mandate &1/&2 is globally locked ?

  The SAP error message SEPA123, which states "Mandate &1/&2 is globally locked," typically occurs in the context of managing SEPA (Single Euro Payments Area) mandates in SAP systems. This error indicates that the specified mandate is currently locked, preventing any modifications or processing actions on it.
  Cause:
  
  Concurrent Access: The mandate may be locked because another user or process is currently accessing or modifying it. This can happen in environments where multiple users are working with the same data.
  Incomplete Processing: If a previous transaction involving the mandate was not completed successfully, it might leave the mandate in a locked state.
  System Errors: Occasionally, system errors or crashes can lead to mandates being left in a locked state.
  
  Solution:
  
  Check for Active Sessions: Verify if another user is currently working on the mandate. If so, you may need to wait until they finish their work.
  Unlock the Mandate: If you have the necessary authorizations, you can unlock the mandate manually. This can typically be done through transaction codes like SE38 or SE80, where you can run a program to unlock the mandate.
  Review Logs: Check system logs or transaction logs to identify any issues that may have caused the lock. This can help in diagnosing the root cause.
  Restart the Process: If the mandate is locked due to an incomplete process, try to restart the transaction or process that was being executed.
  Contact Support: If the issue persists and you cannot resolve it, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SEPA_MANDATE for managing SEPA mandates.
  SAP Notes: Check SAP Notes for any updates or patches that may address this issue. You can search for SEPA123 in the SAP Support Portal.
  User Authorizations: Ensure that you have the necessary authorizations to access and modify mandates in the system.
  Documentation: Review SAP documentation related to SEPA mandates for best practices and troubleshooting steps.
  
  By following these steps, you should be able to address the SEPA123 error and manage your SEPA mandates effectively.