How To Fix /SEHS/BA_MISC2769 - Customer exit &1 is not active; report category is therefore &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /SEHS/BA_MISC2 -

• Message number: 769

• Message text: Customer exit &1 is not active; report category is therefore &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SEHS/BA_MISC2769 - Customer exit &1 is not active; report category is therefore &2 ?

  The SAP error message /SEHS/BA_MISC2769 indicates that a specific customer exit is not active, which affects the report category in question. This error typically arises in the context of SAP's Business Analytics or reporting tools, where certain functionalities depend on customer exits being activated.
  Cause:
  
  Inactive Customer Exit: The primary cause of this error is that the customer exit specified in the message is not activated in the system. Customer exits are enhancements that allow you to add custom functionality to standard SAP applications.
  Configuration Issues: There may be configuration issues in the reporting environment that prevent the customer exit from being recognized or activated.
  Transport Issues: If the customer exit was recently transported from another system, it may not have been activated in the target system.
  
  Solution:
  
  
  Activate the Customer Exit:
  
  Go to transaction SE80 (Object Navigator) or SE37 (Function Module).
  Locate the customer exit mentioned in the error message.
  Activate the customer exit if it is not already active.
  
  
  
  Check Configuration:
  
  Ensure that the configuration settings for the report category are correct and that they reference the active customer exit.
  Review any related settings in transaction SPRO to ensure that the reporting environment is properly configured.
  
  
  
  Transport Request:
  
  If the customer exit was transported, check the transport request to ensure that it was successfully imported and activated in the target system.
  If necessary, re-import the transport request or manually activate the customer exit.
  
  
  
  Consult Documentation:
  
  Review any documentation related to the specific customer exit to understand its purpose and any dependencies it may have.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Customer Exits: These are part of the SAP enhancement framework and allow for custom coding without modifying the standard SAP code.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE80, SE37, and SPRO for navigating and managing customer exits and configurations.
  SAP Notes: Check for any SAP Notes related to the specific customer exit or error message for additional guidance or patches.
  
  By following these steps, you should be able to resolve the error message and ensure that the necessary customer exit is active for your reporting needs.