How To Fix SECSTORE028 - Database error while using the secure store

SAP Error Message - Details

• Message type: E = Error

• Message class: SECSTORE - Secure Storage

• Message number: 028

• Message text: Database error while using the secure store

What causes this issue?

A database operation on the secure storage returned an error message.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

For more information, see the developer trace for the affected work
process.
If there were no general database problems at the time of this error,
it is due to a programming error.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SECSTORE028 - Database error while using the secure store ?

  The SAP error message SECSTORE028 typically indicates a database error related to the secure store. This error can occur in various scenarios, such as when trying to access or manage secure storage for sensitive data like passwords or keys.
  Cause
  The error can be caused by several factors, including:
  
  Database Connectivity Issues: Problems with the connection to the database where the secure store is located.
  Database Configuration Errors: Incorrect configuration settings in the database or the secure store.
  Insufficient Permissions: The user or service account may not have the necessary permissions to access the secure store.
  Corrupted Data: The data in the secure store may be corrupted or improperly formatted.
  Database Locking: The database may be locked due to concurrent access or transactions that are not being released.
  
  Solution
  To resolve the SECSTORE028 error, you can follow these steps:
  
  
  Check Database Connectivity:
  
  Ensure that the database is up and running.
  Verify that the connection parameters (host, port, username, password) are correct.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings for the secure store in the SAP system.
  Ensure that the database schema and tables for the secure store are correctly set up.
  
  
  
  Verify User Permissions:
  
  Ensure that the user or service account accessing the secure store has the necessary permissions to read/write data.
  
  
  
  Check for Data Corruption:
  
  If possible, run integrity checks on the database to identify and fix any corruption issues.
  Review logs for any indications of data corruption.
  
  
  
  Database Locking Issues:
  
  Investigate if there are any long-running transactions that might be locking the database.
  If necessary, terminate those transactions or restart the database.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information
  
  SAP Documentation: Review the official SAP documentation related to secure storage and database management.
  Logs: Check the application and database logs for more detailed error messages that can provide additional context.
  System Monitoring: Use SAP monitoring tools to check the health of the database and the application server.
  
  By following these steps, you should be able to diagnose and resolve the SECSTORE028 error effectively.