How To Fix SE_PTRM_RFC004 - Hotel rooms which correspond to the company policy are not available !

SAP Error Message - Details

• Message type: E = Error

• Message class: SE_PTRM_RFC - Messages for Travel Service Enabling RFC service interface

• Message number: 004

• Message text: Hotel rooms which correspond to the company policy are not available !

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SE_PTRM_RFC004 - Hotel rooms which correspond to the company policy are not available ! ?

  The SAP error message SE_PTRM_RFC004, which states "Hotel rooms which correspond to the company policy are not available," typically occurs in the context of SAP Travel Management when a user is trying to book hotel accommodations that do not meet the company's travel policy or when there are no available rooms that fit the specified criteria.
  Causes:
  
  Policy Restrictions: The hotel options being searched may not comply with the company's travel policy, which could include restrictions on price, location, or hotel class.
  Availability Issues: There may be no available rooms in the selected hotel that meet the criteria set by the company policy.
  Incorrect Search Parameters: The search parameters (dates, location, etc.) may be set incorrectly, leading to no available options.
  System Configuration: There may be issues with the configuration of the SAP Travel Management system, such as incorrect settings for hotel availability or policy rules.
  
  Solutions:
  
  Review Company Policy: Check the company's travel policy to ensure that the hotel options being searched comply with the guidelines. Adjust the search criteria accordingly.
  Change Search Parameters: Modify the search parameters, such as dates or location, to see if other hotel options become available.
  Check Availability: If possible, check the availability of hotels outside of the SAP system to see if there are rooms available that meet the policy.
  Consult with Travel Coordinator: If you are unable to find suitable options, consult with your travel coordinator or the person responsible for travel arrangements in your organization for assistance.
  System Configuration Review: If the issue persists, it may be necessary to involve your IT department or SAP support to review the system configuration and ensure that the travel management settings are correct.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its system, and there may be specific notes addressing this error.
  User Documentation: Refer to the SAP Travel Management user documentation for guidance on how to properly search for hotels and understand company policies.
  Training: If this error is common among users, consider providing training sessions on how to effectively use the SAP Travel Management system and understand company policies.
  
  By following these steps, you should be able to address the SE_PTRM_RFC004 error and successfully book hotel accommodations that comply with your company's travel policy.