How To Fix SD_SEPA007 - Payer changed; assigned mandate reference &1 has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: SD_SEPA - SD SEPA Message Class

• Message number: 007

• Message text: Payer changed; assigned mandate reference &1 has been deleted

What causes this issue?

The specified <DS:DE.SEPA_MNDID>mandate reference</> is no longer valid
because the <DS:DE.KUNRG>payer</> has been changed.

System Response

The system removes the mandate reference.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SD_SEPA007 - Payer changed; assigned mandate reference &1 has been deleted ?

  The SAP error message SD_SEPA007 indicates that there has been a change in the payer's information, which has resulted in the deletion of the assigned mandate reference. This typically occurs in the context of SEPA (Single Euro Payments Area) direct debit transactions, where a mandate is required to authorize the collection of payments from a customer's bank account.
  Cause:
  
  Change in Payer Information: The payer's details (such as name, address, or bank account information) have been modified in the system. This change can lead to the invalidation of the existing mandate reference.
  Mandate Reference Deletion: The system automatically deletes the mandate reference associated with the payer when it detects that the payer's information has changed.
  Data Consistency Issues: There may be inconsistencies in the data between the payer's master data and the mandate data.
  
  Solution:
  
  Review Payer Information: Check the payer's master data to ensure that all relevant information is accurate and up-to-date. This includes verifying the payer's name, address, and bank account details.
  Recreate Mandate: If the mandate reference has been deleted, you will need to create a new mandate for the payer. This can typically be done through the SEPA mandate management functionality in SAP.
  Check for Customizations: If your SAP system has customizations or enhancements related to SEPA processing, ensure that they are functioning correctly and not causing unintended deletions.
  Consult Documentation: Refer to SAP documentation or help notes related to SEPA mandates and direct debit processing for specific steps on how to handle this error.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  Related Information:
  
  SEPA Mandate Management: Understand how SEPA mandates work within SAP, including how to create, modify, and delete mandates.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing payer information and F110 for payment processing.
  SAP Notes: Look for SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Testing: After making changes, conduct tests to ensure that the new mandate is correctly linked to the payer and that direct debit transactions can be processed without errors.
  
  By following these steps, you should be able to resolve the error and ensure that your SEPA direct debit processing runs smoothly.