How To Fix SD_LSTG_EXCLSN013 - Customer &1 is blocked

SAP Error Message - Details

• Message type: E = Error

• Message class: SD_LSTG_EXCLSN - Messages for Listing/Exclusion

• Message number: 013

• Message text: Customer &1 is blocked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SD_LSTG_EXCLSN013 - Customer &1 is blocked ?

  The SAP error message SD_LSTG_EXCLSN013 indicates that a customer is blocked from processing sales orders or deliveries. This can occur for various reasons, typically related to the customer's status in the system. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause
  
  Customer Blocked for Sales: The customer may be blocked for sales due to credit issues, payment history, or other internal policies.
  Credit Limit Exceeded: The customer has exceeded their credit limit, which can trigger a block on new sales orders.
  Payment Block: The customer may have a payment block due to outstanding invoices or other financial issues.
  Master Data Issues: There may be issues with the customer master data, such as incorrect status settings or missing information.
  
  Solution
  
  
  Check Customer Status:
  
  Go to the customer master record (transaction code XD03 for general data or VD03 for sales area data).
  Check the status of the customer in the "Sales Area Data" section. Look for any blocks that may be set.
  
  
  
  Review Credit Management Settings:
  
  If credit management is enabled, check the customer's credit limit and outstanding balance.
  You can use transaction code FD32 to review and adjust the credit limit if necessary.
  
  
  
  Remove Block:
  
  If the block is due to credit issues, you may need to adjust the credit limit or clear outstanding payments.
  If the block is due to other reasons, you may need to consult with your finance or sales department to determine the appropriate action.
  
  
  
  Consult with Relevant Departments:
  
  If you are unsure why the customer is blocked, consult with the finance or sales team to understand the reason behind the block and the necessary steps to resolve it.
  
  
  
  Update Customer Master Data:
  
  Ensure that all necessary information in the customer master data is complete and accurate. This includes payment terms, credit limits, and any other relevant details.
  
  
  
  Related Information
  
  Transaction Codes:
  
  XD03 - Display Customer Master
  VD03 - Display Customer Master (Sales Area)
  FD32 - Change Customer Credit Management
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions related to customer blocking issues.
  Documentation: Review SAP documentation on customer master data management and credit management for best practices and guidelines.
  
  By following these steps, you should be able to identify the cause of the block and take appropriate action to resolve the issue.