How To Fix SD516 - The HTML display of the online help is not supported by KP

SAP Error Message - Details

• Message type: E = Error

• Message class: SD - Online doc., terminology, translation, help

• Message number: 516

• Message text: The HTML display of the online help is not supported by KP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SD516 - The HTML display of the online help is not supported by KP ?

  The SAP error message SD516, which states "The HTML display of the online help is not supported by KP," typically occurs when there is an issue with the online help system in SAP, particularly in the context of the SAP Sales and Distribution (SD) module. This error can arise due to several reasons, including configuration issues, missing components, or compatibility problems.
  Cause:
  
  Missing HTML Help Files: The required HTML help files may not be installed or configured correctly in the SAP system.
  Incorrect Configuration: The system may not be configured to support HTML help display.
  Compatibility Issues: The version of SAP or the browser being used may not support the HTML help feature.
  User Authorization: The user may not have the necessary authorizations to access the online help.
  
  Solution:
  
  Check Installation: Ensure that the HTML help files are correctly installed in the SAP system. You may need to consult with your SAP Basis team to verify this.
  Configuration Settings: Review the configuration settings for online help in the SAP system. This can typically be done in transaction SICF (Internet Communication Framework) to ensure that the necessary services are activated.
  Browser Compatibility: Make sure that you are using a compatible web browser. Some older versions of SAP may have compatibility issues with modern browsers.
  User Authorizations: Verify that the user has the necessary authorizations to access the online help. This can be checked in transaction SU53 or by consulting with your security team.
  SAP Notes: Check for any relevant SAP Notes that may address this issue. You can search for notes related to the error message in the SAP Support Portal.
  Alternative Help Access: If the HTML help is not available, consider using alternative help access methods, such as the SAP GUI help or PDF documentation.
  
  Related Information:
  
  SAP Support Portal: For further assistance, you can access the SAP Support Portal to search for specific notes or updates related to this error.
  SAP Community: Engaging with the SAP Community can provide insights from other users who may have encountered and resolved similar issues.
  Documentation: Review the official SAP documentation for your specific version to understand the requirements and configurations for online help.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to SAP support for more in-depth troubleshooting.