How To Fix SD221 - Printing was canceled by the user

SAP Error Message - Details

• Message type: E = Error

• Message class: SD - Online doc., terminology, translation, help

• Message number: 221

• Message text: Printing was canceled by the user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SD221 - Printing was canceled by the user ?

  The SAP error message "SD221 Printing was canceled by the user" typically occurs in the Sales and Distribution (SD) module when a user cancels a print job that was initiated from an SAP transaction. This message indicates that the print request was not completed because the user intervened and canceled the operation.
  Causes:
  
  User Intervention: The most common cause is that the user manually canceled the print job during the printing process.
  Print Queue Issues: There may be issues with the printer or print queue, such as the printer being offline or out of paper.
  Incorrect Printer Settings: The printer settings in SAP may not be configured correctly, leading to print job failures.
  Network Issues: If the printer is networked, any network disruptions can cause print jobs to fail.
  Authorization Issues: The user may not have the necessary permissions to print from the SAP system.
  
  Solutions:
  
  Check Print Status: Verify the status of the print job in the SAP spool request. You can do this by going to transaction code SP01 to see if the job is still in the queue or if it has been canceled.
  Reinitiate Print Job: If the print job was canceled, you can reinitiate it by going back to the transaction and selecting the print option again.
  Printer Configuration: Ensure that the printer is correctly configured in SAP. Check the device type, output device settings, and ensure that the printer is online and ready to print.
  Check Printer Connectivity: Make sure that the printer is connected and functioning properly. Check for any hardware issues, such as paper jams or low ink/toner.
  User Permissions: Verify that the user has the necessary permissions to print. If not, contact your SAP administrator to adjust the user roles.
  Consult Logs: Check the SAP system logs for any additional error messages that may provide more context about the cancellation.
  
  Related Information:
  
  SAP Spool Management: Understanding how SAP handles spool requests can help in troubleshooting printing issues. Familiarize yourself with transaction codes like SP01 (spool request overview) and SP02 (spool request management).
  SAP Notes: Check SAP Notes for any known issues or patches related to printing in your specific version of SAP.
  User Training: Ensure that users are trained on how to properly initiate and manage print jobs in SAP to minimize accidental cancellations.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or technical support for further assistance.