How To Fix /SCWM/SERIAL214 - Serial number is not in the inventory, it has no document reference

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/SERIAL -

• Message number: 214

• Message text: Serial number is not in the inventory, it has no document reference

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/SERIAL214 - Serial number is not in the inventory, it has no document reference ?

  The SAP error message /SCWM/SERIAL214 indicates that the serial number you are trying to process is not found in the inventory and does not have any associated document reference. This error typically occurs in the context of warehouse management and inventory handling in SAP Extended Warehouse Management (EWM).
  Causes:
  
  
  Serial Number Not Registered: The serial number you are trying to use has not been registered in the system. This could happen if the item was never received or if the serial number was not properly recorded during the goods receipt process.
  
  
  Incorrect Serial Number: The serial number entered may be incorrect or mistyped. This can happen if there are manual entries involved.
  
  
  Document Reference Missing: The serial number may exist in the system but is not linked to any document (like a goods receipt or production order). This means that the system cannot find a valid reference for the serial number.
  
  
  Inventory Management Issues: There may be issues with the inventory management settings or configurations that prevent the serial number from being recognized.
  
  
  Data Synchronization Issues: If there are multiple systems or databases, there may be a delay or issue in synchronizing data, leading to the serial number not being recognized.
  
  
  Solutions:
  
  
  Verify Serial Number: Double-check the serial number for accuracy. Ensure that it is entered correctly and matches the format expected by the system.
  
  
  Check Inventory Records: Use transaction codes like /SCWM/PRDI or /SCWM/PRDI to check if the serial number exists in the inventory. If it does not, you may need to register it.
  
  
  Link Serial Number to Document: If the serial number exists but is not linked to any document, you may need to create a document reference for it. This could involve creating a goods receipt or other relevant document.
  
  
  Review Configuration Settings: Check the configuration settings in SAP EWM related to serial number management. Ensure that the settings are correctly configured to handle serial numbers.
  
  
  Consult Logs and Documentation: Review system logs for any additional error messages or warnings that may provide more context. Consult SAP documentation or support for specific troubleshooting steps related to your version of SAP EWM.
  
  
  Contact Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  User Manuals: Refer to the SAP EWM user manuals for detailed instructions on handling serial numbers and inventory management.
  Training: Ensure that users are trained on the proper procedures for handling serial numbers to minimize errors.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.